Map Process on path to Improvement

Steps to improving business processes, include mapping and characterizing the current state. ...

... "Verify the Process Map: Gaining Buy-in — In Step 5, the process map is reviewed to be sure that it accurately reflects the existing process. " ...

Via Chem.Info: Steps to Business Process Improvement

Military IT Project Cycle Times

IT systems purchasing and development integrated with weapons system procurement processes results in glacial cycle times for solution delivery in the military technology space. Defense leaders are considering actions for improvement, but organizational complexity could be an insurmountable barrier. ...

... "Lynn said that it is unacceptable that, on average, it takes 81 months from the time a major DoD IT project is funded to the time its operational ... " ...

Via Information Week: IT Acquisition Reforms

Power Project Reviews

Raytheon's information technology group delivers sustainability achievements through server virtualization and other data center improvements, while establishing a process that ensures efficient computing is part of the IT culture. ...

... "The company's IT project management process now includes power reviews to ensure that project teams estimate power consumption of new systems and work in advance to achieve reductions. " ...

Via Computerworld, IDG: Raytheon IT

Massively Multiplayer ITIL Operations

ITIL process and system-enablers support high-availability for online game operations. ...

... "Even one-hour shutdown is fatal to online game operation. The ITIL system displays player data and Internet connection state, and give warnings once problems occur. " ...

Via Trading Markets: ITIL System

Improving Sales Process

Insights into bringing discipline and predictability to the sales process, an area where IT systems struggle to deliver sustainable value. Just like a project needs controls, so too does the selling process. ...

... "After improving their qualification criteria, one company dramatically improved their close ratio. After a client's salespeople actually scored their prospects using their qualification criteria, I hired a statistician to analyze it. The results were amazing. When we got salespeople at another company to change the sequence they used for demos and proposals, sales costs went town, close ratios went up. " ...

Via Six Sigma Selling: Production Control for Sales

IT Strategy Drives Standardization

GM's IT strategy creates line of business IT roles that drive standardization and process improvements to create business value. ...

... "Standardizing on all GM applications and tools allows the company’s more than 30,000 engineers, developers and support staff to use the same IT solutions, in real time, throughout the world. " ...

Via Baseline: General Motors