Oops IT did it again

... a familiar tune? It better not be on your iPod. ...

Commerce Bank, a financial company known for a superior level of customer service, has experienced business impacts as information systems are integrated into its acquirer, TD Bank (Canada's Toronto-Dominion Bank), during the recent weekend conversion project. I may open up an account so I can get a copy of the lessons-learned report. ...

... "Customers can see account balances from the end-of-day yesterday, and will get updates later today, spokesman Nick Petter said in an e-mailed statement. " ...

Via Bloomberg: TD Bank Update on U.S. Accounts

Update: More details on the customer impact.

Leverage Checklists for Success

Whether you are a project manager or surgeon, don't hesitate to take advantage of the simple checklist to improve the quality of your actions. Recycle appropriate project lessons-learned into your checklist to keep it evergreen. ...

... "But a year after surgical teams at eight hospitals adopted a 19-item checklist, the average patient death rate fell more than 40 percent and the rate of complications fell by about a third, the researchers reported. " ...

Via NYTimes: Simple Checklist

UPDATE: Cool and recent reference post on checklists via ProductiveWise.

Project Quality Assessment

An enterprise can assess its own quality and remain objective. There's thinking to the contrary. ...

... "Some quality functions within such organisations are genuinely trying to promote good practice. However, this is rare, in my experience. " ...

Via ComputerWeekly: Regulations for IT

Project Testing Services

EDS positions test professionals into a large practice for use on client projects. ...

... "EDS Global Testing Services combines the methods, resources and intellectual capital of EDS, RelQ and MphasiS and employs 3,000 skilled testing professionals at 14 Global Testing Centers around the world. " ...

Via EDS: New Global Testing Practice

Quality is Job One

Who said that? ... What is the right balance of quality, schedule, and budget on an IT project? It's situational. Just know which one is most important and plan accordingly. ...

... "Quality happens only when careful planning is done, when the entire project team maintains a quality-conscious approach every step of the way, and when problems don't escape from the phase in which they were introduced. " ...

Via CIO: Software Quality Control

Procurement in IT: Model Curriculum

OGC, sponsors procurement education for government. As vendor management becomes increasingly important to IT, this education trend is one to watch. ...

... "The government has been under pressure to improve the quality of procurement by its central departments, with costly major IT schemes highlighting weaknesses on the buying side. " ...

Via Computerworld UK: OGC Sponsors Procurement Education ...