Service is a Science, Study and Improve It

Interesting move in the global landscape ... Singapore collaborates with IBM through a network of universities and industry partners to innovate in service management. Education in the science of services is planned. ...

... "The collaboration aims to develop a new breed of service scientists and service entrepreneurs who understand service systems, are trained to enable efficient and systematic approaches to service delivery, and serve as catalysts for service innovation in organisations and for various industry sectors. " ...

Via IBM: Service Science Initiative in Singapore

Challenge IT Talent Poaching With Development Strategy

The battle for IT talent rages and is particularly acute in Asia. Consider exciting training programs, career path tracks, and other soft incentives, such as telecommuting to provide some work-life balance. The enterprise that masters talent development is sure to succeed in the future and have fun doing it. ...

... "To provide a continuous supply of IT staff and retain existing IT talent, the company started to establish various initiatives on staff development. " ...

Via MIS: The Asia IT Talent Challenge

Need to Shape Up For Summer: Try IT Project Management

Weight Watcher's IT managers shares his perspective on IT and projects in Australasia region. ...

... "What is the most exciting IT project or implementation you have been involved in? My first major installation at Weight Watchers was a VPN across every branch in Australasia. Having just arrived in Australia this was an exciting journey especially since I was the only person on the project. " ...

Via Computerworld: Weight Watchers IT Manager

ITIL Asia Controversy?

There's some controversy over whether ITIL will be embraced in Asia, related to culture and accountability. ...

... "23.6 per cent of Southeast Asian respondents reported that their organisations had implemented ITIL. Moreover, a further 44.8 per cent expected to be implementing ITIL by the end of next year. " ...

Via CIO Asia: ITIL

IT Infrastructure: Global Perspectives on Telecommunications

Asia companies are working to restore telecommunications connectivity as they recover from the recent earthquake off Taiwan. While the damaged fiber optic cables are located and repaired, alternate routes of communication are arranged. It shows how dependent we are on digital communication technology, and the importance of disaster planning. ...

... "companies from South Korea to Singapore said they managed to partially restore most of their service to millions of customers. " ...

Via Washington Post: Telecom Recovery

IT Project Missing Ingredient: Professionalism?

UK computing leader sees genuine professionalism as key ingredient for transforming IT project success rates. This is a good thing, if interpreted as developing our talent in the industry. Is industry accreditation the answer? It should not be a substitute for creating leadership in achievement in an enterprise, where an environment of continuous improvement supports learning from lessons, improving processes, and expanding the knowledge of project management practitioners. ...

... "It would make my day if somebody brought me a failed IT project that had failed for novel reasons. Of course, nobody ever did, because his contention is that we understand why IT projects fail, and we keep making the same mistakes. " ...

Why IT must get more professional: Via ZDNet Asia ...

PMI to Introduce Program Manager Credential in 2006

As reported in PMForum last week, Iain Fraser, PMI's Chair, discussed PMI's key initiatives for 2006 at their Asia Pacific Global Congress.

Most importantly, he announced that PMI will be introducing a new certification for program management to go along with the current PMP and CAPM certifications.

The new standards for program and portfolio management will be released at PMI's European Global Congress in Madrid in May.

For more about Iain Fraser's comments, read on...

PMFORUM, Connecting the World of Project Management PMFORUM Breaking News: PMI CHAIR IAIN FRASER ANNOUNCES PRIORITIES FOR 2006

IT Governance: CIO Interview ...

... "Proper corporate IT governance is necessary to prioritise IT investment according to business drivers. " ...

IT Governance: CIO Interview: Via CIO Asia: Lean and Mean

Project Management Conference Asia: PMI Global Congress 2006 - Asia Pacific Upcoming ...

PMI's Asia Global Congress is upcoming ...

... "PMI Global Congress 2006 - Asia Pacific: 27 February-1 March 2006, Shangri-la Hotel, Bangkok, Thailand: Registration. " ...

Via PMI: PMI Global Congress 2006 - Asia Pacific

ITIL ITSM Software Market Competition Grows: Maximo ...

Software vendor MRO Software repurposes their Maximo solution to support IT service management based on the ITIL principles. Competition in the ITSM software market continues to grow as firms shift their products to address this hot space. ...

ITIL ITSM Software Market Competition Grows: Maximo: Via MRO Software: MRO SOFTWARE'S MAXIMO ENTERPRISE SUITE ON DISPLAY AT GARTNER'S 2005 SYMPOSIUM ITXPO: IT Service Management Suite Shows Early Momentum ...

... "MRO Software, Inc. (Nasdaq: MROI), the leading provider of asset and service management solutions, today announced that the company's Maximo Enterprise Suite (MXES) will be on display at the Gartner Symposium ITxpo. MXES combines asset and service management functionality with an IT infrastructure library (ITIL)-based solution for IT Service Management. Companies are shifting from simply managing assets to managing the service they perform and the strategic contribution they make to the business. MRO Software's Maximo Enterprise Suite builds on the Company's core expertise in asset management to deliver an expanded, comprehensive IT Service Management solution encompassing IT Asset Management and Service Desk functionality. " ...

MRO Software is the leading provider of asset and service management solutions. Maximo Enterprise Suite, the Company's flagship solution, is delivered on a web-architected platform and increases productivity, optimizes asset performance, and service levels, reduces costs and enables asset-related sourcing and procurement across the entire spectrum of strategic assets. The Company's asset management solutions allow customers to manage the complete lifecycle of strategic assets including: planning, procurement, deployment, tracking, maintenance and retirement. Using MRO Software's solutions, customers improve production reliability, labor efficiency, material optimization, software license compliance, lease management, warranty and service management across the asset base. MRO Software (Nasdaq: MROI) is a global company based in Bedford, Mass., with approximately 900 employees, and more than 300,000 end-users. The Company markets its products through a direct sales organization in combination with a network of international distributors. MRO Software has sales offices throughout North America, Europe, Asia/Pacific and Latin America.

PublicSector CIO: Enterprise View IT Strategy

Wu Choy Peng, Government Chief Information Officer (GCIO), provides insights on the role of the public-sector CIO and emphasizes the importance of the enterprise view to IT strategy ...

PublicSector CIO: Enterprise View IT Strategy: Via CIO Asia: The Rule of Technology ...

... "Also, things like IT governance, IT policies, IT standards, managing some of the infrastructural aspects - everything any CIO has to do in an organisation we do, but for us we have to cut across organisational boundaries. " ...

Project Management: Accelerate New Product Design in Semicon Industry ...

Project Management: Accelerate New Product Design in Semicon Industry: Via MatrixOne: MatrixOne and Leading Analyst Firm to Discuss How to Accelerate Chip Design Through Better Project Management ...

MatrixOne and AMR Research join forces in webcast to explore acceleration of project management for designing and delivering new products to the marketplace in the semicon industry. Eric Karofsky has published recent research on accelerating innovation ("Reach Innovation Utopia With Project Management Tools") ...

... "MatrixOne, Inc. (NASDAQ: MONEE), a leading provider of collaborative product lifecycle management (PLM) solutions for the value chain , announced that it will present a webcast aimed at helping project managers in semiconductor companies learn how they can use better project planning, execution and tracking solutions to better meet today's chip design challenges and deliver new products faster. The webcast will feature a presentation by Eric Karofsky, senior research analyst for AMR Research, who will discuss the latest industry trends and best practices for speeding product development. The live webcast will take place on Thursday, September 29, 2005 at 1:00 pm ET. " ...

AMR Research provides world class research and actionable advice for executives tasked with delivering enhanced business process performance and cost savings with the aid of technology. Five thousand leaders in the Global 1000 put their trust in AMR Research's integrity, depth of industry expertise, and passion for customer service to support their most critical business initiatives, including supply chain transformation; new product introduction, customer profitability, compliance and governance, and IT benefit realization.

MatrixOne, Inc. (NASDAQ: MONEE), a leading global provider of collaborative product lifecycle management (PLM) software and services, enables companies to accelerate product innovation to achieve top line revenue growth and improve bottom line profitability. With world-class PLM solutions and a commitment to customer success, MatrixOne is focused on helping companies across the automotive, aerospace & defense, consumer, machinery, medical device, semiconductor and high-tech industries solve their most challenging new product development and introduction problems. More than 800 companies use MatrixOne's solutions to drive business value and gain a competitive advantage, including industry leaders such as BAE Systems, Bosch, Comau, General Electric, Honda, Johnson Controls, Linde AG, NCR, Nokia, Philips, Porsche, Procter & Gamble, Sony Ericsson, STMicroelectronics and Toshiba. MatrixOne is headquartered in Westford, Massachusetts, with locations throughout North America, Europe and Asia-Pacific.

IT Project Managers Seek Business Mentoring

Via CIO Asia: Business Skills

Carrie Matthews writes about building a business-savvy IT staff and interviewees describe techniques, such as business mentoring, to enable IT project manager success ...

... "top IT performers take advantage of the school's knowledge base and schedule private meetings with their business partners to discuss ongoing projects. In doing so, they gain valuable business skills and improve their performance. " ...

PMI Condolence Message for Hurricane Katrina Victims

As expected, PMI is responding to the disaster in New Orleans, rallying the project management community to join in support, and offering contributions of their own.

In case you haven't heard, PMI is near completion of a Post Disaster Rebuild Methodology and Training project (which project manager Wanda Curlee will be speaking about at PMI's Glboal Congress in Toronto), spurred on by the terrible Tsunami in Asia. We can be sure that this methodology will come in handy in New Orleans.

Also, see PMI's condolence message to the victims of Hurricane Katrina...

PMI Condolence Message for Hurricane Katrina Victims

Enterprise Portfolio Management Across Diverse Investment Areas ...

Enterprise Portfolio Management Across Diverse Investment Areas: Via Instantis: Driving Corporate Performance: Unmatched Customer Momentum Drives Four Consecutive Quarters of 40% Growth for Instantis: New Wins with Industry Leaders and Advanced Enterprise Performance Improvement Capabilities within Instantis EnterpriseTrack 4 Extend Company’s Market Leadership ...

Hexion leverages Instantis performance improvement tool to manage full breadth of project portfolios across enterprise investment areas, such as Capex, NPD, IT, M+A, etc. ...

... "Hexion; formerly Borden Chemicals (7,000 employees and over $4 billion annual revenues), headquartered in Columbus, Ohio with 86 production and distribution facilities in 18 countries in the Americas, Europe and the Asia-Pacific region. Hexion Specialty Chemicals is the world's largest producer and has the broadest range of thermoset resin technologies to offer the market, with world-class research, applications development and technical service capabilities. To install, the Hexion team was able to migrate seamlessly from an earlier competitive tracking solution to the more advanced and flexible enterprise performance improvement features of EnterpriseTrack 4 in order to support seven different languages and better manage initiatives within Capital Projects, New Product Development, IT, Product Execution and Mergers and Acquisitions. " ...

Instantis is a leading provider of Enterprise Performance Improvement software for Global 2000 companies like Lockheed Martin, McKesson and Xerox that have deployed Six Sigma and other structured, project portfolio based business improvement methodologies. Instantis software automates the end-to-end execution, management and reporting of these methodologies. With a unique capability to provide a bridge between strategic priorities and execution, Instantis solutions allow industry leaders to deliver improved financial results and better alignment of goals and activities throughout the organization.

EPM: Enterprise Program Management: ROI ...

EPM: Enterprise Program Management: ROI: Via Headstrong - Consulting and Outsourcing Service Provider - EPM: Maximizing Project ROI across the Enterprise ...

... "Enterprise Project Management (EPM) is the strategic management of business and IT priorities, investments, and projects across the enterprise. The objective of EPM is to take full advantage of the synergies across your enterprise architecture, portfolio management, and project management office disciplines to get maximum strategic value and return on project investments. " ...

Headstrong, Inc. is a global consultancy and financial solutions company that delivers expertise across business processes, management consulting and technology within financial services, manufacturing, public sector and service industries. Headstrong’s Financial solutions include matching engines and electronic exchange systems as well as trading, order management, stock lending, clearing, settlement and financial messaging systems. Customers include stock exchanges, commodity exchanges, brokerage houses and investment banks in addition to new generation marketplaces such as ATS’, ECNs, financial portals and private e-marketplaces. With a global resource pool of qualified advisors and its Global Delivery Centers, Headstrong can furnish a full range of integration services including strategic assessment, design, implementation, application development and maintenance both onshore and offshore. Headstrong helps clients align technology initiatives with business goals while leveraging its steadfast heritage (as James Martin + Co) of strong methodologies and standards for delivery. Headstrong maintains a 23-year track record of proven results and a solid client base. The company is headquartered near Washington, DC, with a global presence across North America, Europe and Asia-Pacific.