CIO Runs IT Like Business

Accenture CIO shares insights on IT alignment, business approach, and service orientation. ...

... "To help the business understand IT, we package IT as a set of products and services that we offer to the business. Each of those products has definition of what is in the product and the cost of different service levels. " ...

Via CIOL: CIO Best Practice

ITIL Service Catalog: How To Design One ...

newScale training on how to design ITIL service catalog ...

... "The newest dates and locations for upcoming Service Catalog training courses are:

London , United Kingdom - Feb. 22-23, 2006
Minneapolis - March 21-22, 2006
Philadelphia - April 25-26, 2006
Las Vegas - May 23-24, 2006 " ...

Via newScale: newScale Launches New Service Catalog Online Community and Additional IT Service Catalog Courses: IT Service Catalog Experts Share Insights to Ensure Successful ITIL Initiatives ...

Business IT Alignment: Service Catalog Touchpoint ...

Today's IT services transformation is enabled by a business-oriented service catalog with a robust set of supporting service-delivery processes. It is the service catalog that is the key touchpoint driving alignment of IT with the business. Rodrigo Fernando Flores explores the challenge of aligning IT with business goals and the role of business-expressed services in a IT service catalog. ...

... "More and more leading IT organizations are deploying a Service Catalog as the cornerstone of their shift to a more service-driven and customer-focused approach, or as the foundation of their ITIL initiative. As a vehicle for communicating and marketing IT services to both business decision-makers and end users, the IT Service Catalog can help address this trust deficit on two fronts. " ...

Business IT Alignment: Service Catalog Touchpoint: Via TechRepublic: IT Service Catalog-- Rebuilding trust between IT and the business

ITIL Leader: David Ratcliffe Pink Elephant

ITIL is the recipe for IT services management success. Philip Quinn catches up with David Ratcliffe, CEO of Pink Elephant. Pink Elephant is headquartered in Toronto, Ontario, Canada with operations worldwide. Pink Elephant works with organizations, including many of the Fortune 500, to improve the quality of IT services through the application of established best practices, such as the Information Technology Infrastructure Library (ITIL). ...

Via National Post: Flies around the world four times a year ...

... "We were the ones who launched this best-practice framework we support called the IT infrastructure library. If you think [in terms] of a restaurant ... it's the recipes you follow and the routines around how you keep the place clean... " ...

Additional PMThink References on ITIL:

• For Well-Rounded IT Project Management - Learn ITIL and PRINCE2


• IT Service Transformation Through ITIL Service Catalogs ...


• ITIL Certification BTO Software ...


• ITIL Helpdesk Transformation: Services Model


• ITIL IT Management Processes ...


• ITIL IT Service Management Differentiators


• ITIL Market Assessment: Podcast


• ITIL Microsoft Operations Framework Assessment ...


• ITIL Process Approach: Federated CMDB ...


• ITIL Process: Run IT Like Business ...


• ITIL Project: Cultural Implications ...


• ITIL Projects: Avoid Pitfalls ...


• ITIL Technology Standard Framework ...


• ITIL: IT Service Catalog: Alignment Focal Point ...


• Microsoft ITIL Sans CMDB ...


• Process Models: ITIL ITGovernance ...


• Ready or Not; Here comes ITIL


• Siebel CRM ITIL Ready: Helpdesk Capabilities ...

Business Strategy: Align Objectives and Execute

IBM launches new software that enables workers and managers throughout an organization to align their personal and departmental objectives with business strategy and drive execution of their workplace activities ...

Business Strategy: Align Objectives and Execute: Via IBM: IBM Software Helps Employees at All Levels Align Their Objectives With Company Strategy ...

... "According to feedback from IBM's customers and partners, more companies are recognizing that while they have lots of data and a sound business strategy, the execution of the strategy needs improvement. IBM Workplace for Business Strategy Execution helps employees understand their company's strategy in concrete terms, focus on what is important, and remain current on status and risks. A department leader can use IBM Workplace for Business Strategy Execution to clearly communicate team objectives and how they fit into the company's strategy; link to and monitor internal and external dependencies that could affect the ability to reach objectives; track progress toward the objectives though intuitive scorecards and dashboards; and initiate actions to correct gaps in performance. " ...

PMThink references on strategy and alignment:

• Achieve Strategy Execution: Accelerate Plan Funding Support


• Business Continuity Project: Key Part of IT Strategy ...


• Business IT Alignment: Business-Relevant Metrics


• Business IT Strategy: Successful Alignment


• Governance Alignment: Project Portfolio Management (PPM)


• IT Alignment: Cost Benefit Analysis ...


• IT Governance: SAP ESA Strategy


• IT Strategy: Motorola Exec Podcast ...


• ITIL: IT Service Catalog: Alignment Focal Point ...


• Microsoft Framework: Business IT Alignment


• PMO Role: Align Business and IT ...


• Project Failure: A Success Strategy


• Project Management Strategy Integration Conference December2005


• PublicSector CIO: Enterprise View IT Strategy


• Software Aligns Project Management With Enterprise Strategy: Enhanced Portfolio Analytics ...


• Strategic Alignment: Project Portfolio


• Strategy: Visualize the Design ...

ITIL: IT Service Catalog: Alignment Focal Point ...

The IT service catalog is the focal point of alignment between IT service delivery groups and the business customers. Implementation of ITIL service management processes and a robust, business-oriented service catalog are the foundation of an IT services transformation. Service management vendors, such as newScale, continue to invest in new levels of functional capability to enable best practice digitized service processes.

ITIL: IT Service Catalog: Alignment Focal Point: Via newScale: newScale Expands IT Service Portfolio Management Solutions with newScale AlignmentCenter 2005: New Product Offering Focused on ITIL Business Perspective ...

... "As prescribed in the latest ITIL publication, Business Perspective: The IS View on Delivering Services to the Business, the IT Service Catalog is the focal point for communication between IT and the business. newScale AlignmentCenter 2005 enables IT organizations to rapidly deliver a business-oriented, ITIL-compliant Service Catalog in support of the ITIL service level management and business relationship management processes. With newScale AlignmentCenter 2005, IT executives and IT relationship managers can use the Service Catalog to define service offerings, manage agreements, and communicate the value delivered by IT to internal business customers. Driving IT-Business Alignment: newScale developed newScale AlignmentCenter 2005 to help IT executives improve alignment between IT services and business needs by giving business unit executives greater visibility and control of the IT portfolio of services, including agreements, service tiers, consumption, cost, and quality. " ...

Best Practice IT Service Catalog Emerging ...

Via The Boris Files - Secrets of Successful CIOs: Best Practices for Service Catalog Design

Boris Pevzner shares his latest learning's on the best practices for the design of IT service catalogs ...

... "I realized that we now have enough data to start shifting from the consultative service catalog design informed by industry best practices to the normative service catalog design based on the industry best practices. " ...

ITProject: Transform IT into ServiceCentric Business ...

ITProject: Transform IT into ServiceCentric Business: Via Centrata, Inc.: Centrata Shortens the Path to Service-Oriented IT with Service Catalog Workshop: Centrata Introduces Innovative IT Service Management Capabilities and Delivers Enhanced Productivity: Centrata Design Studio 4.1 Provides Low-Cost Solution to Effectively Manage Thousands of IT Services ...

Centrata offers next generation in software tools to enable the transformation of IT into a service-centric business, which is a common project in many information technology organizations today ...

... "Centrata, a leading provider of IT Service Catalog and Service Delivery Management solutions (SDM), today announced the immediate availability of the Centrata Service Delivery Management Suite 4.1, the newest release of the industry's premiere solution for transforming IT services into a competitive advantage for the business. Centrata SDM Suite 4.1 features significant productivity enhancements and provides a cost-effective Service Catalog solution for businesses to reduce the costs and complexity of managing a portfolio of thousands of services. " ...

Founded in 2001, Centrata is the leading provider of IT service catalog and service delivery management solutions for the Fortune 1000. Centrata's mission is to transform IT from the reactive, ad hoc organizations of today into efficient service-centric businesses. Built around an actionable service catalog, Centrata's solutions are specially designed to handle the complexity and high rate of change of today's Fortune 1000 IT environments. With Centrata, IT services become standardized, reliable, cost-effective and predictable.

IT Service Transformation Through ITIL Service Catalogs ...

IT Service Transformation Through ITIL Service Catalogs: newScale Showcases ITIL Service Catalog at 2005 itSMF USA Conference: IT Service Catalog Leader Shares Best Practices ...

newScale will demo their best-practice ITIL service catalogs, which are key to enabling IT service transformations, at upcoming conference ...

... "newScale®, Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, announced today that it will showcase examples of best practice Service Catalogs at the itSMF USA Conference and Expo. newScale will demonstrate the benefits of the ITIL Service Catalog solution used in production today by many of America’s most admired companies. Conference attendees can find newScale in booth # 731 at the expo to be held at McCormick Place in Chicago, Illinois, September 19-23, 2005. " ...

Founded in 1997, the itSMF USA is a rapidly growing non-profit organization which promotes the use of industry best practices and standards on the provision and management of IT Services. Current membership exceeds 3,000 members, with affiliated Local Interest Groups serving more than 21+ cities nationwide. The itSMF USA organization is affiliated with the itSMF international association, formed in 1991 and is headquartered in London, England. This global organization has over 2,500 member companies, with international chapters in Australia, Austria, Belgium, Brazil, Canada, Denmark, England, France, Germany, Italy, Japan, Netherlands, Norway, Poland, Portugal, Romania, Singapore, South Africa, Sweden, Switzerland and USA.

newScale, Inc. is the leader in Service Portfolio Management software solutions for Global 2000 companies, with more than 800,000 users worldwide. newScale solutions enable IT and other service organizations to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers – including Hewlett-Packard Company, Intuit Incorporated, and Starbucks Coffee Company – benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment.