Finding the Central-Local-Equilibrium for IT Services

Insights on DHL's model for balancing central services with local business needs. The role of local IT in a shared services organization model is discussed. ...

... "A key element of this is that each country has a demand manager who sets out the required level of service and type of applications that are needed and then works closely with the local IT manager to ensure that they are delivered. " ...

Via SiliconRepublic: DHL Ireland

ITIL Storage Application

ITIL methods can be applied to storage processes in order to understand service performance and drive efficiencies. ...

... "Putting that in more practical terms, he explained that business continuity requirements, for example, can be related more closely to storage elements such as the backup timetable, archiving timeframes and replication. By doing so, the services provided can be measured better, automated and monitored according to specific service levels." ...

Via Enterprise Storage: ITIL in Storage

Project-Lessons-Learned From Walter Reed

There are more lessons to be learned from the experience at Walter Reed, but here's a good one ... sustaining quality (of service and infrastructure) in the face of closure. If you haven't already, you may be faced with a project to dismantle, decommission, or divest part of your organization. Be ready for this situation. ...

... "When we plan to shut down an operation, the longer the lead time between decision and action, the more discipline we have to apply to making sure that that operation is not victimized, directly or indirectly, by our natural instincts. " ...

Via Snohomish County Business Journal: Lessons

CIO Runs IT Like Business

Accenture CIO shares insights on IT alignment, business approach, and service orientation. ...

... "To help the business understand IT, we package IT as a set of products and services that we offer to the business. Each of those products has definition of what is in the product and the cost of different service levels. " ...

Via CIOL: CIO Best Practice