Crowdsource Approach to Projects

The Accidental CEO

Twitter-ific unfinished autobiography ...

... "In 1999, I started Pyra Labs with a friend, Meg Hourihan, to develop project management programs. Then we started a side project called Blogger ... " ...

Via NY Times: EVAN WILLIAMS

Viewers are viewed

Fun art project creates interesting user experience using technology ...


Audience from Chris O'Shea on Vimeo.

Customer Service Communication Channels Expand

New channels, such as twitter and the blogosphere, are available for companies to monitor and engage their customers in a dialogue that can yield better products and services. ...

... "For example, when Travis Johnson, known by the Twitter handle, pastortrav, complained recently about Southwest's check-in process, he received a quick, public response from an airline employee saying, So sorry to hear it! What don't you like about the check-in process? Did your flight get off okay? " ...

Via Boston Globe: Customer has a complaint

Collaboration Services

IBM offers a set of services to help an enterprise take advantage of collaboration through social networking. The services include support of the adoption of these technologies to create value through expertise location and leverage. ...

... "Adoption - helps introduce collaborative and social networking technologies to an organization through online collaborative events such as company-wide collaborative events (based on IBM's Innovation Jams) or smaller departmental events. Provides social networking analysis, identifying patterns of interaction and the key topic experts and enablers within the organization. " ...

Via IBM: Services for Collaboration