Sunday, April 27, 2008

Use Information to Empower and Satisfy

Software-enabled business processes can become too rigid and restrict a company's ability to do the right thing for customers. Here's interesting use of software analytics and business logic to empower the workforce to increase customers satisfaction levels. ...

... "Many calls are not resolved first time because the person who answers the phone is not authorized to do something – refund something or expedite it. Yet, all too often the data required to make the decision is available at that point. The status of the order, the customer and pricing rules are all known. " ...


Via B-EYE: Customer Decisions

Labels: , , , , , ,

Wednesday, April 23, 2008

Microsoft Live Mesh


Microsoft's Ray Ozzie discusses the company's Live Mesh strategy that will integrate services in the cloud. ... Ozzie whitepaper, PDF. It looks like an interesting concept that could integrate our information services as we navigate the day from work to home and across various devices.

Labels: , ,

Tuesday, March 11, 2008

SAP Project Managment Matures

SAP uses customer input to shape the future of its project management software capabilities in cProject module. ...

... "When it comes to functionality, cProjects 4.5 is a winner in the areas of multi-project and resource management. For example, the new Multi-Project Monitor displays several projects, including their relationships, in graphical form and therefore portrays the business dependencies, for example between the main project and sub-projects. " ...


Via SAP INFO: Ramp-up process for cProjects 4.5

Labels: , , , ,

Saturday, February 16, 2008

Web 2.0 Skills

IBM partners with universities to introduce Web 2.0 skills into curriculum in order to prepare the next generation of computer science graduates for the emerging web technologies. These new applications of technology will leverage networks of people and combinations of information in ways that had not previously been available. ...

... "Businesses today are looking to the next generation of IT experts who understand the dynamics of the globally-integrated enterprise; who can work across geographically distributed teams; and easily utilize different open-standards technology assets to quickly develop enterprise mashups, plug-ins and other Web 2.0 resources.

At UCLA, students in computer science class CS130 can opt to work with IBM mentors on Web 2.0 and Eclipse plug-in projects they themselves design. Meanwhile, graduate students at NC State in Raleigh have the first-ever opportunity to get their hands on Project Zero, a new IBM-created Web 2.0 development environment for creating enterprise mashups and rich web applications for a variety of business needs. " ...


Via IBM: The Class of 2.0: 21st Century Skills

Labels: , , , , , ,

Sunday, February 10, 2008

Software Innovation Time

Software engineer discusses Google's concept of twenty percent time. ...

Labels: , , ,

Saturday, January 05, 2008

Mindset then Tools

Good advice for influencing innovation in your enterprise. Do more of this to innovate: experiment, invest resources, create burning platforms, and understand your customers' problems. ...

... "Do not train your employees on creativity techniques or bring in innovation software until you have addressed your underlying cultural issues (the mindset). " ...


Via Steve Shapiro: Innovation Mindset, Not Tools

Labels: , , , , , ,

Friday, January 04, 2008

Insights into Software Development at Tesco

Tesco discusses their software architecture. ...









Labels: , , , , ,

Wednesday, December 19, 2007

Project Portfolio Management PPM Tools Market Leadership Analysis

CA's PPM software (previously Niku) makes strong showing in Forrester's recent project portfolio management software market analysis. ...

... "CA is moving up in its leadership position. Priced and built to perform as well in medium-sized shops as in large installations wrote Lewis Cardin, vice president at Forrester and the report's author. He added, CA's Clarity is a strong performer across the majority of important PPM offerings. " ...


Via CA: CA Named Leader in PPM Market

Labels: , , , , , , , ,

Saturday, November 17, 2007

Agile Scrum Concepts Discussed

Ken Schwaber, the original scrummaster, visits the Googleplex to discuss agile techniques. ...






The Agile Alliance


Labels: , , , , , ,

Thursday, May 31, 2007

Quality is Job One

Who said that? ... What is the right balance of quality, schedule, and budget on an IT project? It's situational. Just know which one is most important and plan accordingly. ...

... "Quality happens only when careful planning is done, when the entire project team maintains a quality-conscious approach every step of the way, and when problems don't escape from the phase in which they were introduced. " ...


Via CIO: Software Quality Control

Labels: , , , , ,

Sunday, May 20, 2007

Financial Services IT Software Projects: Seeking an Edge

Financial firms are looking for methods to accelerate the delivery of their software projects. ...

... "Why so much interest? IT project management is an area many companies are weak in, says Forrester's Cullen. It's the No. 1 gap for all firms. " ...


Via Wall Street & Technology: Accelerate Software Delivery

Labels: , , , , ,

Saturday, April 21, 2007

Think Clear: Mind Map to Innovate ...

To think clear, mind map. ... even if on paper ... survey says. ...

... "Two-thirds of respondents said the biggest benefit of mind mapping software is that it helps them to clarify their thinking. " ...


Via Innovation Weblog: Results

Labels: , , , , ,

Friday, March 16, 2007

Visualization and Analytics: Web 2.0

Google visualization tool
Check out Gapminder's visualization tool, now owned by Google. See link for time-delay view of country life expectancy and Per Capita income. Press play button to repeat visualization. ...

... "Gapminder's Trendalyzer software unveils the beauty of statistics by converting boring numbers into enjoyable interactive animations. We believe that Google's acquisition of Trendalyzer will speed up the achievement of this noble goal. " ...


Via Gapminder: Analysis Software

Labels: , , , ,

Thursday, February 01, 2007

Is Project Management Relevant?

Over the years, I've had discussions with software developers who question the need for project management. I've heard everything from "The developers are the only ones who really know what's needed anyway!" to "All the project managers do is slow things down and add unnecessary bureaucracy!" to "Why can't the the developers just work with the customer to give them what they need and avoid the middleman?"

The fact is, given the right developer and a fairly isolated project, all of these are valid statements. But many projects are much more complex than that. They involve multiple stakeholders with conflicting needs, offshore resources, multiple vendors, complex interrelationships with other activities and departments, and more. They frequently involve managing all of this against budget and schedule constraints.

Leading, facilitating, and managing all of these elements is where a good project manager can help. An effective project manager removes barriers for a team rather than adding barriers. Any activities that may appear like "nuisance work" to technicians, such as reporting time or percent complete against milestones, are often necessary to meet the project's schedule or budget constraints.

A good project manager will work with developers to determine the appropriate project approach, depending on the constraints and the level of uncertainty involved. Perhaps an agile approach is warranted, with learnings applied incrementally. Perhaps piecemeal deliverables can be achieved for quick wins and earlier value. A good project manager will also prepare management reports, conduct presentations, and deal with vendor issues.

Most of all, a good project manager will communicate to all parties throughout the project. Although some developers do indeed have the expertise to do all this, it distracts from the work they need to do.

This is not just a nuance of the software industry. The same holds true in any industry where technical or subject matter experts question the need for project management. Project management is a completely different skill set, necessarily so. It's geared toward leading people to achieve objectives. An organization can of course put the project manager in a better position to be successful by providing adequate tools, general principles, and minimal bureaucracy.

The article below offers clear and simple evidence of the importance of project management. It begins with the results of a 1999 study that showed that the number one reason companies stopped working with Internet design firms was not about their lack of creativity or high costs---it was about their inability to effectively manage a project.

Here's the article...

MB Journal Article Archives

Labels: , , , , , , , , , , ,

Thursday, January 25, 2007

Requirements: Where Are You Headed?

There's a good article on Projects@Work about a project manager who won an iPod by submitting his story to a "Requirements Horror Story" contest.

I can relate to his horror as his boss touted their software's ability to "solve anything" to a client---software that, by the way, didn't exist yet.

His story makes the point that, unless there are agreed-upon requirements, there's no way to tell when the project is over.

I've sometimes had this debate with clients who are afraid to commit to requirements, preferring to keep things loose. While I'm all for "managing to the present understanding," and allowing for the ability to change course based on learnings, this should all be coordinated and agreed upon at every step of the way. There should at least be an initial set of requirements or objectives. It's hard to redirect your course if you have no course.

Here's the article. Maybe you have your own requirements horror story to share!

http://www.projectsatwork.com/content/Articles/234766.cfm

Labels: , , ,

Wednesday, January 17, 2007

IT Supplier: Pressure Expected

CIO survey indicates increased pressure on IT suppliers to lower costs. ...

... "... negotiating tougher terms with suppliers of commodity systems and services is a top priority in order to free up investment for strategic software development and business change programmes. " ...


Via silicon.com: CIO Survey Results

Labels: , , , ,

Sunday, January 14, 2007

Ford Microsoft Sync Digital Automotive Experience

Microsoft and Ford integrate Sync digital experience into Ford cars. The software will enable hands-free calling with voice activation, seamless transfer of phonecalls on car entry through Bluetooth, text to speech for phone SMS messages, and hands-free music management through voice activation. See Bill Gates discussion of Sync at the CES. ...

... "Sync offers consumers two ways to bring electronic devices into their Ford, Lincoln and Mercury vehicles and operate them seamlessly through voice commands or steering wheel controls: Bluetooth, for wireless connection of phones and phones that play music. A USB 2.0 port for command and control and charging of digital media players " ...


Via Microsoft: FORD TEAMS UP WITH MICROSOFT TO DELIVER SYNC; IN-CAR DIGITAL SYSTEM EXCLUSIVE TO FORD ...

Labels: , ,

Friday, December 15, 2006

Service-Oriented Project Management (SOPM) Podcast Interview

As mentioned, I recently did a webinar on Service-Oriented Project Management (SOPM) for Mindjet, makers of MindManager software. In addition to that, Cornelius Fichtner just interviewed me about SOPM for his latest episode on The Project Management Podcast. It was a fun interview, as Cornelius always has interesting questions. Hope you enjoy it.

Here's the link to the podcast.

The Project Management Podcast™ - Episode 058: Service Oriented Project Management

PS: I'll be resuming my podcast series again shortly as well. I took a hiatus while I was tied up with speaking engagements and seminars over the last few months. Stay tuned for details.

Labels: , , ,

Thursday, December 14, 2006

Service-Oriented Project Management (SOPM): Free Webinar and White Paper

For those interested in learning more about the Service-Oriented Project Management (SOPM) framework I introduced here on PMThink several months ago, you may want to check out the free webinar I did with Mindjet software on the use of their MindManager product with SOPM.

As many of you know, I'm a big proponent of mind-mapping software for brainstorming, organizing, and presenting, and it's invaluable when used with SOPM. The recorded version of the webinar is available on Mindjet's webinar archives page (below), and a free white paper on SOPM is available there as well.

Enjoy...

Mindjet: Webinars

Labels: , ,

Sunday, December 03, 2006

Virtualization Project: OS Irrelevance?

Interesting observation on the virutalization software market. Server virtualization projects are a popular IT project in the portfolio. Will the virtualization software, such as VMware, make the traditional operating system irrelevant? Is there an OS war underway? Competition should make things interesting. ...

... "VMware is certifying computer hardware for compatibility with VMware. You can now buy an HP or IBM server with only VMware ESX and no other OS installed – not even Linux or Windows. " ...


Via virtuozzo blog: OS Wars?

Labels: , , ,

Wednesday, November 15, 2006

The Customer Experience: Advancing the Brand If Done Right

Aspect launches interesting campaign that reemphasizes a focus on the customer experience at the call center, where strong opinions are formed about companies that rely on that channel for sales or service. With today's technology, the power has shifted to the consumer. ...

... "Independent research demonstrates that each unhappy customer will tell 13 to 15 people about their bad experience with a company – far more people than they will tell of a good experience. When factoring in the power and reach of the Internet, one bad experience could have a significant impact on a company's brand, and ultimately, the bottom line. Aspect Software has coined this age of the activist consumer that uses emerging web technologies -- blogs, chat rooms, and wikis -- to air both their praises and their grievances about their experiences with corporate brands, Power Shift 2.0. " ...


Via Aspect Software: Aspect Software Unveils Global Campaign to Address Phenomenon of Power Shift 2.0 ...

Labels: , , , , , , , ,

Monday, October 16, 2006

CRM Project: Old Hat?

Interesting article explores current evolution of CRM projects, which have been bolstered by on-demand-software, integrated view of the customer, efficient training delivery options, and referenceable value benchmarks. ...

... "As far as business cases go, start early and establish your baseline before you start seeing a return from the tightening-up of the business processes in preparation of the application installation. " ...


Via TechLinks: Hal Harz on The State of CRM ...

Labels: , , , ,

Tuesday, October 10, 2006

Talent Management Software: Edge Goes To ...

Interesting faceoff in the Human Resource software space ... with the predicted war for talent on the horizon, Oracle gains an edge in the competition with SAP. ...

... "During the general session titled, Clash of the Titans: The Second Annual Oracle & SAP Shootout, both Oracle and SAP were tasked with demonstrating how their respective HCM offerings help companies solve three typical HR problems written by Co-Chair Kutik. Leveraging a live demonstration of Oracle's PeopleSoft Enterprise HCM, Oracle scored ahead of SAP in two out of three segments, winning the Manager Empowerment and Workforce Planning/Talent Management problems. SAP won the problem on Reducing Healthcare Costs by using partner software from VitalSpring Technologies. " ...

Via Oracle: Oracle Beats SAP in Human Resources Software Shootout

Labels: , ,

Wednesday, September 20, 2006

Virtual IT Infrastructure: Small Business ...

Nick Carr shares further evidence of the emerging shift to a virtual infrastructure, referencing fresh insights that make this IT model the smartest choice for small businesses. Meanwhile, salesforce.com (software-as-a-service model) continues to create value in its on-demand CRM service: Salesforce.com Previews New Winter 07 Analytics and Dashboard: "Salesforce.com announced additional new customization features of Winter 07, including delivering full componentization of its analytical dashboards - allowing customers, developers, and partners to create, share, and combine new components that analyze and present data from Salesforce and partner solutions. " ...

... "the highest IT costs aren't component costs but labor costs, maintenance costs, electricity costs, and other secondary expenses ... " ...

Via Rough Type: Nicholas Carr's Blog: An IT sea change for smaller companies

Labels: , , ,

Thursday, September 14, 2006

Customer Satisfaction: Customization through Specialized Ecosystem ...

Specialization and ecosystems are a means to differentiate a product in the marketplace. Stock Toyota Scions are highly customized to meet the customer's requirements through an ecosystem of specialized body shops. In business services, an ecosystem of specialized providers could customize any stock IT product to the customer needs, while the manufacturer (software company) focuses on production. Will the information technology service-oriented architecture enable mass customization in the IT space? ...

... "Customisation, the idea that by a fully connected and interoperable business world it would be possible to deliver exactly what was wanted by connecting the consumer directly through the manufacturing or services ecosystem. " ...

Via CTO Blog: Unavailable Soon or no two are ever the same!

Labels: , , ,

Wednesday, September 13, 2006

Thriving in Dark Times; The Ultimate Case Study

Think you have it bad? Twelve years ago Software Engineer Mike Jetter had life-threatening leukemia and didn't know how long he had to live. Instead of giving up and going into a shell, he did the opposite. He found inspiration to make a difference.

He decided he wanted to leave behind a legacy, so he developed a software package that mimicked the way people think. You might know his product as MindManager, which kicked off the mind-mapping craze.

I've used MindManager on numerous projects, and can vouch for its usefulness for brainstorming, WBS development, meeting facilitation, project storyboarding, and a whole host of other items. It's like the Swiss Army Knife of project management.

Oh yes...Jetter and his company MindJet are doing just fine. I'm not a doctor, but I'd venture to say that his inspired endeavor just may have been what caused his recovery. There's an uplifting book about his journey called The Cancer Code. The link is below. If you decide to purchase it, a portion of the proceeds go to support the fight against leukemia.

How a journey through leukemia led to software that changed the way people work

Labels: , ,

Wednesday, September 06, 2006

Project Risk Management

Oil production company, Venture Production PLC, uses risk management software to model project scenarios to select optimum schedule while balancing risks, costs, and time performance. This seems a worthwhile approach, when large investment is at stake and time to value is critical. ...

Complex and costly projects may requires advanced risk management software ...

... "Using Pertmaster, Venture's project management team was able to add a risk dimension to plans built in its Primavera P3 scheduling solution. Venture then analysed the schedule-risk of multiple scenario options to look at the most probable outcomes of each, in terms of both timescales and costs. This enabled the best options to be highlighted when considered from both likelihood of risk occurrence and degree of impact and enabled management to take well-informed decisions. " ...

Pertmaster Helps Bring Venture's New Oil Field On Stream ...

Venture Operated Goosander Field On Stream: "Goosander has been developed as a sub-sea tieback to the Venture operated Kittiwake platform utilising two subsea flowline bundles totalling 12 kilometres in length. The bundles were manufactured and installed by Subsea7 from their construction site in Wick and have been designed and engineered to accommodate future production and water injection wells and the potential for re-use on future subsea tie-backs. "

Labels: , , , , , , ,

Wednesday, August 09, 2006

SaaS Software as a Service: FutureNow ...

Company dispels myths regarding software-as-a-service, SaaS, as it relates to website content management ...

... "CrownPeak, the company defining the future of Web content management, unveils their top ten myths about software delivered as a service. The company shares insight into why Web site management delivered as a software service puts the power of managing a Web site back into the hands of the business user, and how a software service is the best option for delivering a successful Web site. " ...

SaaS Software as a Service: FutureNow: Via CrownPeak: CrownPeak Reveals the Truth Behind Software as a Service ...

Labels:

IT Purchasing Standard: A New Tool for Project Managers

As reported in Computerworld, the Software Engineering Institute (SEI) issued a preliminary report on IT best practices on acquiring hardware, software and services, covering the entire procurement process.

This will extend SEI's Capability Maturity Model Integration (CMMI) as a new global standard for IT acquisition. The effort is being backed by GM and the U.S. Department of Defense, who will be piloting the standard.

The Computerworld article (link below) includes a link to the SEI preliminary report. It'll be interesting to see how this integrates with project management methodologies and PMI processes. It should be a welcome addition to the project management toolset.

GM backs IT purchasing standards

Labels: , , , , , , , ,

Tuesday, August 08, 2006

ITIL CMDB: Survey Insights ...

Evergreen shares insights on aligning data center projects with creation of a configuration management (CMDB) database, which is a core component of ITIL. Current state information is needed to jump-start the CMDB, but the data must be maintained through change management to sustain its value to the enterprise. ...

... "As companies are gathering this data, Evergreen suggests that they adopt a CMDB approach to 1) aid in the execution of the data center initiative itself and 2) ensure that this critical data is kept current and made available to the rest of the organization. Key benefits of capturing and maintaining this data in a CMDB include better capacity and resource planning, reducing risk associated with failed change (and a lack of configuration knowledge), and better IT operations in general due to more current, accurate, and useful data. As a core component of the IT Infrastructure Library (ITIL), a CMDB contains relevant information about IT Configuration Items (CI’s) as well as their dependencies on and relationships with each other. A CMDB can include data specific to IT hardware, software, applications, documentation, personnel, and business domains. " ...

Via Evergreen Sys: Evergreen Systems Suggests Organizations Utilize Data Center Initiatives to Drive CMDB Adoption ...

Labels: , , , , , , , ,

Monday, July 31, 2006

Software Quality Assurance: Integration Testing ...

Rethink integration testing ... create an exciting process that engages developers and QA participants. Put the software product through an end-to-end process that exercises it from a user perspective. ...

... "On an iterative or Agile project, integration tests happen at the end of each iteration. But in all cases, developers need to convince themselves and others that the software really works before they feel comfortable releasing it. " ...

Software Quality Assurance: Integration Testing: Via Dr. Dobb's: Better, Stronger, Faster Integration Testing ...

Labels: , , ,

Thursday, July 27, 2006

ITIL Service Delivery Software ...

Software category continues to improve at ITIL service delivery processes ...

Vigilant service delivery software continues to evolve capabilities ...

... "Targeted at distributed and disparate environments, Vigilant's Get Aware Suite offers a complete set of comprehensive ITIL based processes for service delivery and incident management. The foundation of the enhanced suite is a methodology based on results-oriented processes that assist IT organizations in correlating information and diagnosing root causes." ...

ITIL Service Delivery Software: Via Vigilant: Vigilant Technologies Enhances Powerful Suite for IT Performance and Operations Services ...

Labels: , , , , , , ,

Tuesday, July 25, 2006

PPM / EPM Software Market: HP Acquires Mercury ...

HP acquires Mercury and creates a $2B software line of business. The software LOB seems like a complementary fit - infrastructure software and application management / EPM governance software. It was inevitable that Mercury would be acquired, given the consolidating EPM market. HP paid a sizable premium - a nice bonus for Mercury shareholders given delisting. Mercury customers should be delighted - some stability - and likely continuing investment in the application suite. ...

... "HP announced that it has signed a definitive agreement to purchase Mercury Interactive Corp., a leading IT management software and services company, through a cash tender offer for $52.00 per share, or an enterprise value of approximately $4.5 billion, which is net of existing cash and debt. " ...

PPM / EPM Software Market: HP Acquires Mercury: Via HP: HP To Acquire Mercury Interactive Corp.

Labels: , , , , , ,

Thursday, July 20, 2006

Data Center Change Automation: ITIL Support ...

ITIL support for data center management by BMC integrates change with availability and capacity. ...

ITIL support for the data center ...

... "BMC is the only vendor that delivers complete ITIL-integrated workflows for changes associated with server resource provisioning, allowing data centers to link their availability and capacity management processes with change management for more controlled, effective, and efficient use of data center resources. In addition, BMC's Data Center Optimization solutions deliver a comprehensive set of ITIL-based extensions for virtualization management and optimization. " ...

Via BMC Software: BMC Software Racks Up Another Industry First: Full Automation of Data Center Change Management ...

Labels: , ,

Monday, July 17, 2006

Implementing PPM: Don't Expect Overnight Results

Karen Klein of Projects@Work interviewed Daniel Stang, a principle analyst at Gartner, on preparing for Project Portfolio Management (PPM).

Some key lessons are to not expect overnight success, to implement in stages (beginning with automating what is already working), and to engage a good change management team.

Organizations that attempt to go from zero to high level maturity via a big-bang approach run a high risk of failure. Stang also cautions against trying to sell PPM initially on the hard benefits. The benefits at the early stages of maturity tend to be softer, with the tangible benefits coming later.

Here's the article. Also, see the free PPM Software Evaluation tool offered at the bottom of the article.

http://www.projectsatwork.com/content/Articles/232143.cfm

Labels: , , , , , , ,

Sunday, June 25, 2006

Globalization of Research and Development: EMC China Center ...

EMC China investments include a research and development center ...
EMC Corporation will open its first China-based research and development facility next month, which is a a state-of-the-art software development center in Shanghai. It will play a strong role in the localization of EMC products for Asian markets. This center is a component of EMC's five-year China investment strategy. ...

... "The new center is part of EMC's global research and development investment, which is expected to be more than $1.2 billion in 2006. In China, EMC has established a comprehensive China Solutions Center network, deepened its relationships with key Chinese customers, created partnerships with software and systems integration solution providers, opened training centers to certify networked storage specialists, and made significant contributions to the academic community in China. " ...

Globalization of Research and Development: EMC China Center: Via EMC: EMC to Open Software Development Center in China

Labels: , , , , ,

Saturday, June 24, 2006

IT Governance Meets Server Virtualization ...

IT governance enables smart decisions, including efficiencies associated with the virtualization of servers ...
Cassatt and NEC combine to deliver portfolio management for virtualization of servers aimed at the financial services industry. ...

... "Cassatt Corp., an innovator in providing enterprise software and services to enable agile IT infrastructures, and NEC Solutions (America), Inc., a premier provider of integrated solutions for the connected enterprise in North America, announced the immediate availability of a fast track IT Portfolio Management solution for server virtualization and consolidation. Express IT Portfolio Management (e-ITPM) is a joint solution from Cassatt and NEC that provides financial services customers with the ability to realize greater costs savings by combining IT governance initiatives with internal IT projects on virtualization and server consolidation. " ...

IT Governance Meets Server Virtualization: Via Cassatt Corporation: Cassatt and NEC Expand Partnership to Target Financial Services Customers: Joint solution combines NEC Solutions America IT Governance Practices with Cassatt's Server Virtualization Management and Consolidation Solution ...

Labels: , , , , ,