Monday, October 26, 2009

Agile Next-Gen IT Project Managers

Latest research from Forrester notes that next-generation project managers have adapted to flexible, agile methods. ...

... "they need to be flexible and focused on business value; and they increasingly need to be familiar with Agile software development methodologies ... " ...


Via ITBusiness: Project manager skills

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Monday, April 13, 2009

Eat Own Dog Food

Microsoft uses their own software internally
Microsoft's CIO shares insights on navigating the short-term while staying focused on the long-term strategy. And, he gets to taste and then feed the internal organization their own dog food. ...

... "Microsoft’s IT organization has long had a role within the company of being what we call the first and best customers of Microsoft products. So it was a well-established routine for taking in various waves of technologies that get introduced ... " ...


Via CIO Insight: Microsoft CIO Tony Scott

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Tuesday, March 31, 2009

Stewardship and Governance of Model

Smart Grid Model to be governed at SEI
IBM and utility consortium choose the Software Engineering Institute at CMU to govern the advancement of the maturity model for smart grids. Think SEI's CMMI for the electrical grid. ...

... "The software development industry is a prime example of how maturity models have moved entire industries forward, said Guido Bartels, General Manager, Global Energy & Utilities Industry at IBM. We selected SEI because of its demonstrated success in providing frameworks that enhance business and technical processes, security, resiliency and interoperability --- all critical elements in responding to opportunities driving the sustainable supply and use of energy essential today. " ...


Via Carnegie Mellon SEI: Smart Grid Maturity Model

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Monday, November 17, 2008

Idea Greenhouse with Community Prioritization

Here's interesting model for incorporating customer input into product development and allowing the community to drive priorities. ...

... "Daptiv is now making the Greenhouse available to its entire customer base of more than 100,000 users. The beta allowed Daptiv to fine-tune the forum and gauge initial customer reactions, which have been overwhelmingly positive. As the rest of the Daptiv community contributes to the Greenhouse forum, Daptiv anticipates that time-to-innovation will decrease as product innovation is prioritized by customer need and features are expediently introduced through seasonal product updates. " ...


Via Daptiv: Customer Participation in Product Innovation

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Sunday, October 19, 2008

Visualize Before You Build

Here's an approach to IT projects that involves visualizing the business software deliverable before building it. ...



Link: iRise

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Tuesday, October 14, 2008

Project Software Consolidation: Oracle Primavera

Oracle acquires Primavera to create new line of business focused on projects. ...

... "Primavera's PPM products, together with Oracle's project financials, human resources, supply chain management, product lifecycle management, business intelligence, and infrastructure software are expected to provide the first, comprehensive Enterprise Project Portfolio Management solution. " ...


Via Oracle: Primavera Acquisition

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Wednesday, September 10, 2008

Manage Uncertainty with Liquid Plans

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Sunday, July 27, 2008

Idea Management Software

Here's an opportunity to participate in innovation software trial. ...

... "interested in working with our Incubator software which we will release this week (July 21, 2008) as a beta trial. " ...


Via Innovate on Purpose: Idea Management Software Beta Trial

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Sunday, April 27, 2008

Use Information to Empower and Satisfy

Software-enabled business processes can become too rigid and restrict a company's ability to do the right thing for customers. Here's interesting use of software analytics and business logic to empower the workforce to increase customers satisfaction levels. ...

... "Many calls are not resolved first time because the person who answers the phone is not authorized to do something – refund something or expedite it. Yet, all too often the data required to make the decision is available at that point. The status of the order, the customer and pricing rules are all known. " ...


Via B-EYE: Customer Decisions

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Wednesday, April 23, 2008

Microsoft Live Mesh


Microsoft's Ray Ozzie discusses the company's Live Mesh strategy that will integrate services in the cloud. ... Ozzie whitepaper, PDF. It looks like an interesting concept that could integrate our information services as we navigate the day from work to home and across various devices.

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Tuesday, March 11, 2008

SAP Project Managment Matures

SAP uses customer input to shape the future of its project management software capabilities in cProject module. ...

... "When it comes to functionality, cProjects 4.5 is a winner in the areas of multi-project and resource management. For example, the new Multi-Project Monitor displays several projects, including their relationships, in graphical form and therefore portrays the business dependencies, for example between the main project and sub-projects. " ...


Via SAP INFO: Ramp-up process for cProjects 4.5

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Saturday, February 16, 2008

Web 2.0 Skills

IBM partners with universities to introduce Web 2.0 skills into curriculum in order to prepare the next generation of computer science graduates for the emerging web technologies. These new applications of technology will leverage networks of people and combinations of information in ways that had not previously been available. ...

... "Businesses today are looking to the next generation of IT experts who understand the dynamics of the globally-integrated enterprise; who can work across geographically distributed teams; and easily utilize different open-standards technology assets to quickly develop enterprise mashups, plug-ins and other Web 2.0 resources.

At UCLA, students in computer science class CS130 can opt to work with IBM mentors on Web 2.0 and Eclipse plug-in projects they themselves design. Meanwhile, graduate students at NC State in Raleigh have the first-ever opportunity to get their hands on Project Zero, a new IBM-created Web 2.0 development environment for creating enterprise mashups and rich web applications for a variety of business needs. " ...


Via IBM: The Class of 2.0: 21st Century Skills

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Sunday, February 10, 2008

Software Innovation Time

Software engineer discusses Google's concept of twenty percent time. ...

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Saturday, January 05, 2008

Mindset then Tools

Good advice for influencing innovation in your enterprise. Do more of this to innovate: experiment, invest resources, create burning platforms, and understand your customers' problems. ...

... "Do not train your employees on creativity techniques or bring in innovation software until you have addressed your underlying cultural issues (the mindset). " ...


Via Steve Shapiro: Innovation Mindset, Not Tools

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Friday, January 04, 2008

Insights into Software Development at Tesco

Tesco discusses their software architecture. ...









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Wednesday, December 19, 2007

Project Portfolio Management PPM Tools Market Leadership Analysis

CA's PPM software (previously Niku) makes strong showing in Forrester's recent project portfolio management software market analysis. ...

... "CA is moving up in its leadership position. Priced and built to perform as well in medium-sized shops as in large installations wrote Lewis Cardin, vice president at Forrester and the report's author. He added, CA's Clarity is a strong performer across the majority of important PPM offerings. " ...


Via CA: CA Named Leader in PPM Market

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Saturday, November 17, 2007

Agile Scrum Concepts Discussed

Ken Schwaber, the original scrummaster, visits the Googleplex to discuss agile techniques. ...






The Agile Alliance


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Thursday, May 31, 2007

Quality is Job One

Who said that? ... What is the right balance of quality, schedule, and budget on an IT project? It's situational. Just know which one is most important and plan accordingly. ...

... "Quality happens only when careful planning is done, when the entire project team maintains a quality-conscious approach every step of the way, and when problems don't escape from the phase in which they were introduced. " ...


Via CIO: Software Quality Control

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Sunday, May 20, 2007

Financial Services IT Software Projects: Seeking an Edge

Financial firms are looking for methods to accelerate the delivery of their software projects. ...

... "Why so much interest? IT project management is an area many companies are weak in, says Forrester's Cullen. It's the No. 1 gap for all firms. " ...


Via Wall Street & Technology: Accelerate Software Delivery

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Saturday, April 21, 2007

Think Clear: Mind Map to Innovate ...

To think clear, mind map. ... even if on paper ... survey says. ...

... "Two-thirds of respondents said the biggest benefit of mind mapping software is that it helps them to clarify their thinking. " ...


Via Innovation Weblog: Results

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Friday, March 16, 2007

Visualization and Analytics: Web 2.0

Google visualization tool
Check out Gapminder's visualization tool, now owned by Google. See link for time-delay view of country life expectancy and Per Capita income. Press play button to repeat visualization. ...

... "Gapminder's Trendalyzer software unveils the beauty of statistics by converting boring numbers into enjoyable interactive animations. We believe that Google's acquisition of Trendalyzer will speed up the achievement of this noble goal. " ...


Via Gapminder: Analysis Software

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Thursday, February 01, 2007

Is Project Management Relevant?

Over the years, I've had discussions with software developers who question the need for project management. I've heard everything from "The developers are the only ones who really know what's needed anyway!" to "All the project managers do is slow things down and add unnecessary bureaucracy!" to "Why can't the the developers just work with the customer to give them what they need and avoid the middleman?"

The fact is, given the right developer and a fairly isolated project, all of these are valid statements. But many projects are much more complex than that. They involve multiple stakeholders with conflicting needs, offshore resources, multiple vendors, complex interrelationships with other activities and departments, and more. They frequently involve managing all of this against budget and schedule constraints.

Leading, facilitating, and managing all of these elements is where a good project manager can help. An effective project manager removes barriers for a team rather than adding barriers. Any activities that may appear like "nuisance work" to technicians, such as reporting time or percent complete against milestones, are often necessary to meet the project's schedule or budget constraints.

A good project manager will work with developers to determine the appropriate project approach, depending on the constraints and the level of uncertainty involved. Perhaps an agile approach is warranted, with learnings applied incrementally. Perhaps piecemeal deliverables can be achieved for quick wins and earlier value. A good project manager will also prepare management reports, conduct presentations, and deal with vendor issues.

Most of all, a good project manager will communicate to all parties throughout the project. Although some developers do indeed have the expertise to do all this, it distracts from the work they need to do.

This is not just a nuance of the software industry. The same holds true in any industry where technical or subject matter experts question the need for project management. Project management is a completely different skill set, necessarily so. It's geared toward leading people to achieve objectives. An organization can of course put the project manager in a better position to be successful by providing adequate tools, general principles, and minimal bureaucracy.

The article below offers clear and simple evidence of the importance of project management. It begins with the results of a 1999 study that showed that the number one reason companies stopped working with Internet design firms was not about their lack of creativity or high costs---it was about their inability to effectively manage a project.

Here's the article...

MB Journal Article Archives

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Thursday, January 25, 2007

Requirements: Where Are You Headed?

There's a good article on Projects@Work about a project manager who won an iPod by submitting his story to a "Requirements Horror Story" contest.

I can relate to his horror as his boss touted their software's ability to "solve anything" to a client---software that, by the way, didn't exist yet.

His story makes the point that, unless there are agreed-upon requirements, there's no way to tell when the project is over.

I've sometimes had this debate with clients who are afraid to commit to requirements, preferring to keep things loose. While I'm all for "managing to the present understanding," and allowing for the ability to change course based on learnings, this should all be coordinated and agreed upon at every step of the way. There should at least be an initial set of requirements or objectives. It's hard to redirect your course if you have no course.

Here's the article. Maybe you have your own requirements horror story to share!

http://www.projectsatwork.com/content/Articles/234766.cfm

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Wednesday, January 17, 2007

IT Supplier: Pressure Expected

CIO survey indicates increased pressure on IT suppliers to lower costs. ...

... "... negotiating tougher terms with suppliers of commodity systems and services is a top priority in order to free up investment for strategic software development and business change programmes. " ...


Via silicon.com: CIO Survey Results

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Sunday, January 14, 2007

Ford Microsoft Sync Digital Automotive Experience

Microsoft and Ford integrate Sync digital experience into Ford cars. The software will enable hands-free calling with voice activation, seamless transfer of phonecalls on car entry through Bluetooth, text to speech for phone SMS messages, and hands-free music management through voice activation. See Bill Gates discussion of Sync at the CES. ...

... "Sync offers consumers two ways to bring electronic devices into their Ford, Lincoln and Mercury vehicles and operate them seamlessly through voice commands or steering wheel controls: Bluetooth, for wireless connection of phones and phones that play music. A USB 2.0 port for command and control and charging of digital media players " ...


Via Microsoft: FORD TEAMS UP WITH MICROSOFT TO DELIVER SYNC; IN-CAR DIGITAL SYSTEM EXCLUSIVE TO FORD ...

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Friday, December 15, 2006

Service-Oriented Project Management (SOPM) Podcast Interview

As mentioned, I recently did a webinar on Service-Oriented Project Management (SOPM) for Mindjet, makers of MindManager software. In addition to that, Cornelius Fichtner just interviewed me about SOPM for his latest episode on The Project Management Podcast. It was a fun interview, as Cornelius always has interesting questions. Hope you enjoy it.

Here's the link to the podcast.

The Project Management Podcast™ - Episode 058: Service Oriented Project Management

PS: I'll be resuming my podcast series again shortly as well. I took a hiatus while I was tied up with speaking engagements and seminars over the last few months. Stay tuned for details.

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Thursday, December 14, 2006

Service-Oriented Project Management (SOPM): Free Webinar and White Paper

For those interested in learning more about the Service-Oriented Project Management (SOPM) framework I introduced here on PMThink several months ago, you may want to check out the free webinar I did with Mindjet software on the use of their MindManager product with SOPM.

As many of you know, I'm a big proponent of mind-mapping software for brainstorming, organizing, and presenting, and it's invaluable when used with SOPM. The recorded version of the webinar is available on Mindjet's webinar archives page (below), and a free white paper on SOPM is available there as well.

Enjoy...

Mindjet: Webinars

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Sunday, December 03, 2006

Virtualization Project: OS Irrelevance?

Interesting observation on the virutalization software market. Server virtualization projects are a popular IT project in the portfolio. Will the virtualization software, such as VMware, make the traditional operating system irrelevant? Is there an OS war underway? Competition should make things interesting. ...

... "VMware is certifying computer hardware for compatibility with VMware. You can now buy an HP or IBM server with only VMware ESX and no other OS installed – not even Linux or Windows. " ...


Via virtuozzo blog: OS Wars?

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Wednesday, November 15, 2006

The Customer Experience: Advancing the Brand If Done Right

Aspect launches interesting campaign that reemphasizes a focus on the customer experience at the call center, where strong opinions are formed about companies that rely on that channel for sales or service. With today's technology, the power has shifted to the consumer. ...

... "Independent research demonstrates that each unhappy customer will tell 13 to 15 people about their bad experience with a company – far more people than they will tell of a good experience. When factoring in the power and reach of the Internet, one bad experience could have a significant impact on a company's brand, and ultimately, the bottom line. Aspect Software has coined this age of the activist consumer that uses emerging web technologies -- blogs, chat rooms, and wikis -- to air both their praises and their grievances about their experiences with corporate brands, Power Shift 2.0. " ...


Via Aspect Software: Aspect Software Unveils Global Campaign to Address Phenomenon of Power Shift 2.0 ...

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Monday, October 16, 2006

CRM Project: Old Hat?

Interesting article explores current evolution of CRM projects, which have been bolstered by on-demand-software, integrated view of the customer, efficient training delivery options, and referenceable value benchmarks. ...

... "As far as business cases go, start early and establish your baseline before you start seeing a return from the tightening-up of the business processes in preparation of the application installation. " ...


Via TechLinks: Hal Harz on The State of CRM ...

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Tuesday, October 10, 2006

Talent Management Software: Edge Goes To ...

Interesting faceoff in the Human Resource software space ... with the predicted war for talent on the horizon, Oracle gains an edge in the competition with SAP. ...

... "During the general session titled, Clash of the Titans: The Second Annual Oracle & SAP Shootout, both Oracle and SAP were tasked with demonstrating how their respective HCM offerings help companies solve three typical HR problems written by Co-Chair Kutik. Leveraging a live demonstration of Oracle's PeopleSoft Enterprise HCM, Oracle scored ahead of SAP in two out of three segments, winning the Manager Empowerment and Workforce Planning/Talent Management problems. SAP won the problem on Reducing Healthcare Costs by using partner software from VitalSpring Technologies. " ...

Via Oracle: Oracle Beats SAP in Human Resources Software Shootout

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Wednesday, September 20, 2006

Virtual IT Infrastructure: Small Business ...

Nick Carr shares further evidence of the emerging shift to a virtual infrastructure, referencing fresh insights that make this IT model the smartest choice for small businesses. Meanwhile, salesforce.com (software-as-a-service model) continues to create value in its on-demand CRM service: Salesforce.com Previews New Winter 07 Analytics and Dashboard: "Salesforce.com announced additional new customization features of Winter 07, including delivering full componentization of its analytical dashboards - allowing customers, developers, and partners to create, share, and combine new components that analyze and present data from Salesforce and partner solutions. " ...

... "the highest IT costs aren't component costs but labor costs, maintenance costs, electricity costs, and other secondary expenses ... " ...

Via Rough Type: Nicholas Carr's Blog: An IT sea change for smaller companies

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Thursday, September 14, 2006

Customer Satisfaction: Customization through Specialized Ecosystem ...

Specialization and ecosystems are a means to differentiate a product in the marketplace. Stock Toyota Scions are highly customized to meet the customer's requirements through an ecosystem of specialized body shops. In business services, an ecosystem of specialized providers could customize any stock IT product to the customer needs, while the manufacturer (software company) focuses on production. Will the information technology service-oriented architecture enable mass customization in the IT space? ...

... "Customisation, the idea that by a fully connected and interoperable business world it would be possible to deliver exactly what was wanted by connecting the consumer directly through the manufacturing or services ecosystem. " ...

Via CTO Blog: Unavailable Soon or no two are ever the same!

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Wednesday, September 13, 2006

Thriving in Dark Times; The Ultimate Case Study

Think you have it bad? Twelve years ago Software Engineer Mike Jetter had life-threatening leukemia and didn't know how long he had to live. Instead of giving up and going into a shell, he did the opposite. He found inspiration to make a difference.

He decided he wanted to leave behind a legacy, so he developed a software package that mimicked the way people think. You might know his product as MindManager, which kicked off the mind-mapping craze.

I've used MindManager on numerous projects, and can vouch for its usefulness for brainstorming, WBS development, meeting facilitation, project storyboarding, and a whole host of other items. It's like the Swiss Army Knife of project management.

Oh yes...Jetter and his company MindJet are doing just fine. I'm not a doctor, but I'd venture to say that his inspired endeavor just may have been what caused his recovery. There's an uplifting book about his journey called The Cancer Code. The link is below. If you decide to purchase it, a portion of the proceeds go to support the fight against leukemia.

How a journey through leukemia led to software that changed the way people work

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Wednesday, September 06, 2006

Project Risk Management

Oil production company, Venture Production PLC, uses risk management software to model project scenarios to select optimum schedule while balancing risks, costs, and time performance. This seems a worthwhile approach, when large investment is at stake and time to value is critical. ...

Complex and costly projects may requires advanced risk management software ...

... "Using Pertmaster, Venture's project management team was able to add a risk dimension to plans built in its Primavera P3 scheduling solution. Venture then analysed the schedule-risk of multiple scenario options to look at the most probable outcomes of each, in terms of both timescales and costs. This enabled the best options to be highlighted when considered from both likelihood of risk occurrence and degree of impact and enabled management to take well-informed decisions. " ...

Pertmaster Helps Bring Venture's New Oil Field On Stream ...

Venture Operated Goosander Field On Stream: "Goosander has been developed as a sub-sea tieback to the Venture operated Kittiwake platform utilising two subsea flowline bundles totalling 12 kilometres in length. The bundles were manufactured and installed by Subsea7 from their construction site in Wick and have been designed and engineered to accommodate future production and water injection wells and the potential for re-use on future subsea tie-backs. "

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Wednesday, August 09, 2006

SaaS Software as a Service: FutureNow ...

Company dispels myths regarding software-as-a-service, SaaS, as it relates to website content management ...

... "CrownPeak, the company defining the future of Web content management, unveils their top ten myths about software delivered as a service. The company shares insight into why Web site management delivered as a software service puts the power of managing a Web site back into the hands of the business user, and how a software service is the best option for delivering a successful Web site. " ...

SaaS Software as a Service: FutureNow: Via CrownPeak: CrownPeak Reveals the Truth Behind Software as a Service ...

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IT Purchasing Standard: A New Tool for Project Managers

As reported in Computerworld, the Software Engineering Institute (SEI) issued a preliminary report on IT best practices on acquiring hardware, software and services, covering the entire procurement process.

This will extend SEI's Capability Maturity Model Integration (CMMI) as a new global standard for IT acquisition. The effort is being backed by GM and the U.S. Department of Defense, who will be piloting the standard.

The Computerworld article (link below) includes a link to the SEI preliminary report. It'll be interesting to see how this integrates with project management methodologies and PMI processes. It should be a welcome addition to the project management toolset.

GM backs IT purchasing standards

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Tuesday, August 08, 2006

ITIL CMDB: Survey Insights ...

Evergreen shares insights on aligning data center projects with creation of a configuration management (CMDB) database, which is a core component of ITIL. Current state information is needed to jump-start the CMDB, but the data must be maintained through change management to sustain its value to the enterprise. ...

... "As companies are gathering this data, Evergreen suggests that they adopt a CMDB approach to 1) aid in the execution of the data center initiative itself and 2) ensure that this critical data is kept current and made available to the rest of the organization. Key benefits of capturing and maintaining this data in a CMDB include better capacity and resource planning, reducing risk associated with failed change (and a lack of configuration knowledge), and better IT operations in general due to more current, accurate, and useful data. As a core component of the IT Infrastructure Library (ITIL), a CMDB contains relevant information about IT Configuration Items (CI’s) as well as their dependencies on and relationships with each other. A CMDB can include data specific to IT hardware, software, applications, documentation, personnel, and business domains. " ...

Via Evergreen Sys: Evergreen Systems Suggests Organizations Utilize Data Center Initiatives to Drive CMDB Adoption ...

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Monday, July 31, 2006

Software Quality Assurance: Integration Testing ...

Rethink integration testing ... create an exciting process that engages developers and QA participants. Put the software product through an end-to-end process that exercises it from a user perspective. ...

... "On an iterative or Agile project, integration tests happen at the end of each iteration. But in all cases, developers need to convince themselves and others that the software really works before they feel comfortable releasing it. " ...

Software Quality Assurance: Integration Testing: Via Dr. Dobb's: Better, Stronger, Faster Integration Testing ...

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Thursday, July 27, 2006

ITIL Service Delivery Software ...

Software category continues to improve at ITIL service delivery processes ...

Vigilant service delivery software continues to evolve capabilities ...

... "Targeted at distributed and disparate environments, Vigilant's Get Aware Suite offers a complete set of comprehensive ITIL based processes for service delivery and incident management. The foundation of the enhanced suite is a methodology based on results-oriented processes that assist IT organizations in correlating information and diagnosing root causes." ...

ITIL Service Delivery Software: Via Vigilant: Vigilant Technologies Enhances Powerful Suite for IT Performance and Operations Services ...

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Tuesday, July 25, 2006

PPM / EPM Software Market: HP Acquires Mercury ...

HP acquires Mercury and creates a $2B software line of business. The software LOB seems like a complementary fit - infrastructure software and application management / EPM governance software. It was inevitable that Mercury would be acquired, given the consolidating EPM market. HP paid a sizable premium - a nice bonus for Mercury shareholders given delisting. Mercury customers should be delighted - some stability - and likely continuing investment in the application suite. ...

... "HP announced that it has signed a definitive agreement to purchase Mercury Interactive Corp., a leading IT management software and services company, through a cash tender offer for $52.00 per share, or an enterprise value of approximately $4.5 billion, which is net of existing cash and debt. " ...

PPM / EPM Software Market: HP Acquires Mercury: Via HP: HP To Acquire Mercury Interactive Corp.

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Thursday, July 20, 2006

Data Center Change Automation: ITIL Support ...

ITIL support for data center management by BMC integrates change with availability and capacity. ...

ITIL support for the data center ...

... "BMC is the only vendor that delivers complete ITIL-integrated workflows for changes associated with server resource provisioning, allowing data centers to link their availability and capacity management processes with change management for more controlled, effective, and efficient use of data center resources. In addition, BMC's Data Center Optimization solutions deliver a comprehensive set of ITIL-based extensions for virtualization management and optimization. " ...

Via BMC Software: BMC Software Racks Up Another Industry First: Full Automation of Data Center Change Management ...

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Monday, July 17, 2006

Implementing PPM: Don't Expect Overnight Results

Karen Klein of Projects@Work interviewed Daniel Stang, a principle analyst at Gartner, on preparing for Project Portfolio Management (PPM).

Some key lessons are to not expect overnight success, to implement in stages (beginning with automating what is already working), and to engage a good change management team.

Organizations that attempt to go from zero to high level maturity via a big-bang approach run a high risk of failure. Stang also cautions against trying to sell PPM initially on the hard benefits. The benefits at the early stages of maturity tend to be softer, with the tangible benefits coming later.

Here's the article. Also, see the free PPM Software Evaluation tool offered at the bottom of the article.

http://www.projectsatwork.com/content/Articles/232143.cfm

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Sunday, June 25, 2006

Globalization of Research and Development: EMC China Center ...

EMC China investments include a research and development center ...
EMC Corporation will open its first China-based research and development facility next month, which is a a state-of-the-art software development center in Shanghai. It will play a strong role in the localization of EMC products for Asian markets. This center is a component of EMC's five-year China investment strategy. ...

... "The new center is part of EMC's global research and development investment, which is expected to be more than $1.2 billion in 2006. In China, EMC has established a comprehensive China Solutions Center network, deepened its relationships with key Chinese customers, created partnerships with software and systems integration solution providers, opened training centers to certify networked storage specialists, and made significant contributions to the academic community in China. " ...

Globalization of Research and Development: EMC China Center: Via EMC: EMC to Open Software Development Center in China

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Saturday, June 24, 2006

IT Governance Meets Server Virtualization ...

IT governance enables smart decisions, including efficiencies associated with the virtualization of servers ...
Cassatt and NEC combine to deliver portfolio management for virtualization of servers aimed at the financial services industry. ...

... "Cassatt Corp., an innovator in providing enterprise software and services to enable agile IT infrastructures, and NEC Solutions (America), Inc., a premier provider of integrated solutions for the connected enterprise in North America, announced the immediate availability of a fast track IT Portfolio Management solution for server virtualization and consolidation. Express IT Portfolio Management (e-ITPM) is a joint solution from Cassatt and NEC that provides financial services customers with the ability to realize greater costs savings by combining IT governance initiatives with internal IT projects on virtualization and server consolidation. " ...

IT Governance Meets Server Virtualization: Via Cassatt Corporation: Cassatt and NEC Expand Partnership to Target Financial Services Customers: Joint solution combines NEC Solutions America IT Governance Practices with Cassatt's Server Virtualization Management and Consolidation Solution ...

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Wednesday, June 14, 2006

ITIL Service Desk Software: Market Consolidation ...

ITIL service desk market trend is toward consolidation ...
Mercury acquires ITIL service desk software vendor to improve the depth of its offering. Rapid integration of this acquisition should position Mercury as a viable competitor in the service desk space with its suite approach to IT service and portfolio management. ...

... "The acquired offering is an advanced set of ITIL-based technologies that help enable companies to take a business-centric approach to managing an enterprise service desk with low total cost of ownership. This technology provides advanced out-of-the-box ITIL-based capabilities in incident management, problem resolution, configuration management, change management and release management, along with robust functionality in asset and inventory management. Mercury provides this technology as part of its Mercury Service Desk product, which is available as a strategic part of the Mercury BTO Enterprise and part of the Mercury Application Change Lifecycle solution. Mercury plans to further incorporate this technology to expand its set of ITSM offerings within the Mercury BTO Enterprise. " ...

ITIL Service Desk Software: Market Consolidation: Via Mercury Interactive: Mercury Accelerates BTO Strategy For IT Service Management With Strategic Acquisitions ...

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Tuesday, June 13, 2006

Dealing With Primadonna Software Developers; Are Project Managers Worth Their Salt?

OK, I'm sure many of you have dealt with software developers who feel that a project manager adds no value to the "war effort." Often, they view the project manager as a burdensome pain in the butt that keeps pestering them for completion dates, but has no understanding of the "real work being done."

Here's a great article that not only addresses just what an important role the project manager plays (above all, an ability to see the big picture, remove barriers, and proactively solve problems), but provides a good roadmap for project managers so they don't become what the software developers accuse them of being.

At any rate, it's a good list for all project managers to show developers when they question what value the project manager provides.

Ode to Project Managers

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Wednesday, June 07, 2006

Project Manager Toolbox: Google Spreadsheets ...

Google Spreadsheets  belong in the project managers toolbox ...
Had a chance to test out Google Spreadsheets today and think they did excellent job with the beta. Feels like working with the client copy on the desktop. Can you imagine maintaining project documents (financial projections, issues lists, etc.) with a team --- collaboratively and securely using the internet from anywhere in the world without needing your own internal infrastructure --- servers, software. I am sure there are bugs and deficiencies, but this is clearly an inflection point in the IT industry. Kudos to Google for getting there first!

Project Manager Toolbox: Google Spreadsheets ...

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Tuesday, May 30, 2006

Software Glitch Fells Medieval Monster




Miss us? Even PMThinkers need to take a few days off for the holidays now and then!

We return with news of a software glitch that has caused the delay of Grendel, a $2.8 million opera about a medieval monster (as reported in Computerworld). I think I've worked with some computer systems that were like medieval monsters, but that's another story.

The LA world premiere was supposed to occur May 27, but has now been delayed until June 8, with the opening performances reclassified as "preview performances."

Apparently, the computer system was supposed to operate a huge, elaborate moving stage.

This sounds like the "perfect storm" of project risk---an extremely complicated software endeavor with high uncertainty, a firm "go-live" date most likely booked well in advance, and no contingency plan (since "the built-in stages and moving props are too heavy to be operated manually").

Here's the full article...

Computer glitch delays opera opening

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Thursday, May 25, 2006

PPM Software Evaluation Tool; Don't Get Stuck Without It

Yesterday, I posted a link to an excellent article on a software selection process. Now Projects@Work has just announced their PPM Software Evaluation Tool, a downloadable tool that offers "a comprehensive set of questions and parameters for organizations to consider when selecting a project portfolio management solution."

Here's an excerpt from the accompanying article (which is valuable in itself) ...
Don’t settle for presentations and proposals. Regardless of how you proceed through the procurement process, make sure to get your hands on the solution before you make a decision... An ideal, but time-and cost-intensive approach is to pilot the software on one or a subset of live projects before you commit to a full-scale implementation. While this last option will require you to invest in training and a limited installation of the software, if the solution turns out to be the wrong one you have minimized the cost of a failed implementation.
This is sage advice, as many of these tools look great in a demo---or even a brief conference room pilot---but until you experience how easy or difficult it is to actually configure the tools, you don't really know what you're getting yourself into.

As the saying goes, "Fail fast, fail cheap."

Link

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Wednesday, May 24, 2006

Software Selection Process; Everything You Need to Know

There's a good writeup on ProjectPerfect offering guidelines and principles for selecting software---from the gathering of internal support through the evaluation and selection process itself.

It's definitely a valuable read for anyone involved in the software selection process.

Here's just a sampling of some of the great tips in the article...

    • Tell the vendors at the start what the process for selection will be. They will appreciate knowing what the path is, and how you will reach a decision. It assists their planning as well. You will get far better service if they know when you are going to make a decision.
    • Consider an external person to do the negotiation. If negotiations are tough and the vendor feels they have been squeezed dry, it is better for the person who did the squeezing to be gone so that there are less lingering traces of animosity.
    • It is a bit like herding cats but you need to keep a single point of contact with each vendor. If vendors can see a chance to influence people at different levels you will soon find all sorts of pressures being applied to you.
    • Treat it as a team selection decision, and make sure your team know the process. If you set the path and the criteria from the start, it will help manage expectations internally.
    • It is useful to get written agreement from each vendor to comply with the process as a condition to being considered.
    • Beware the trap of having their top technical person available all through the sales cycle only to be replaced at the point of implementation by someone who has been with the company for a week. If the vendor is also involved as an implementer, have the implementation team named in the contract.
    • The purchase process should be costed into the budget just as the cost of the software and implementation are costed. There can often be many man months of effort required to manage the process and, if not done effectively, will cause major cost blowouts when the wrong software is purchased.
    • Another factor touched on a number of times is that much of the work is sequential. There will be gaps in the process – for example between requesting a demonstration, and organising the people to participate. During that lull in proceedings, other work can be done that will contribute to later activities. A software purchase can result in a very complicated schedule.
Here's the full article...

A Software Purchase Process

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Tuesday, May 16, 2006

Project Software: Sage Bolt-On Acquisitions ...

Sage builds construction project software suite ...
Sage Software makes bolt-on acquisitions to round out its capabilities in the construction project management software space and build on synergies with the Timberline product line. ...

... "Sage Software, a subsidiary of The Sage Group plc, announced that it has agreed to acquire the Master Builder product and business from Intuit Inc. The transaction is subject to customary closing conditions and expected to be completed within 30 days. The company also announced that it has acquired Contractor Anywhere Inc., developer of accounting, service, and project management software for building and service contractors. The acquired products will complement Sage Software's award-winning Sage Timberline Office, which provides accounting, estimating, and operations management software for the construction and real estate industries. " ...

Via The Sage Group: Sage Software Expands its Construction and Real Estate Software Portfolio with Acquisitions of Intuit´s Master Builder Business and of Contractor Anywhere ...

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Monday, May 08, 2006

Are Software Projects Really That Different?

Here's a great commentary by Max Wideman regarding James Bullock's article, "The Top 10 Ways Software Projects Are Different."

It's not that Wideman disagrees with Bullock on his 10 points, but Wideman astutely points out that many other types of projects share the same challenges, whether caused by conflicting stakeholders (i.e. trying to build a road amid protesting citizens) or great uncertainty (like most research and development projects, or even filming a movie where success isn't known until the test audience and final audience see it).

The point is that software projects aren't that unique in themselves. No doubt, many of them have quite a bit of uncertainty, and that requires some approaches that are different than projects with less uncertainty (i.e. rolling wave scheduling, iterative prototypes, pilot tests, etc.). However, the basics of project management should be the same for any type of project.

Like anything, we have many project management tools at our disposal, and we need to use them correctly, whether it's a software project, construction project, or any other type of project.

Here's Max Wideman's article in PDF format...

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Wednesday, April 26, 2006

10 Deadly Sins of Software Estimation

Steve McConnell, author, pioneer in the Rapid Development movement, and founder of Construx, a software consulting firm, has done it again.

His latest book, Software Estimation: Demystifying the Black Art, is aptly titled. Poor estimation (whether due to oversight or pressure from management) is one of the leading causes of project failure. McConnell has created a comprehensive, but easy to understand, software estimation "bible."

Of particular note is his "Cone of Uncertainty" diagram, which illustrates in a simple graphic the importance of catching defects proactively, and planning and analyzing risk continuously throughout a project (something I've always touted, and suggest in my own book).

Below is his insightful (and right on the money) presentation on the "10 Deadly Sins of Software Estimation" (in PDF format) ...

Link

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Monday, April 24, 2006

Project-Based Instruction: Technology Educator Recognized ...

Project based instruction at Penn State ...
Project-based instruction is fun, yet challenging for students, and integrates multiple perspectives into the learning process. Penn State instructor recognized for technology education. ...

... "Samir Shah, an instructor in information sciences and technology at Penn State York, was recently honored by the Technology Council of Central Pennsylvania (TCCP) as the 2006 Technology Educator of the Year. Most of his advanced courses are project-based and designed to bring both local and international experience to students by incorporating real-world classroom projects. Shah's areas of research interest are in global IT project management and software development. Shah has earned his Masters degree in Engineering Sciences from Penn State Harrisburg. He is a certified Project Management Professional (PMP). " ...

Project-Based Instruction: Technology Educator Recognized: Via Penn State York: Faculty Member Named Technology Educator of the Year ...

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Tuesday, April 11, 2006

PM Software Preview for OpenSource Desktop: KPlato ...

Preview available for open-source project management software ...

... "Technology Preview of a New Project Management and Planning Application: KPlato: KOffice 1.5 is the first official release to include KPlato. KPlato is a project management application that allows users to control project schedules and resource use. It is included in KOffice 1.5 as a technology preview and full functionality is expected for version 2.0. With this release, KPlato already offers various charts (gantt, pert), scheduling capabilities, calendars, resources, tasks and subtasks, detecting critical paths and resources as well as generating a work breakdown structure. KPlato can also be embedded into other KOffice applications. " ...

PM Software Preview for OpenSource Desktop: KPlato: Via The KOffice Project: KDE Ships New Release of Major Enhancements to Free Integrated Office Suite ...

KPlato Project Management Software preview is available ...

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Monday, April 10, 2006

Application Development Projects: Automated Monitoring ...

FDA uses automation to monitor the performance of distributed application development project teams and provide measures to sustain productivity. ...

... "CAST Application Intelligence Platform is not a burden to the development teams – all analysis is automated. CAST provides the FDA with an automated analysis and monitoring system that delivers productivity benefits to the developers while providing objective information back to management. When selecting a solution, the FDA found that CAST had the only product on the market that can analyze all the languages used in their application portfolio. With the insight provided to IT management on what is happening in application development, and the productivity gains that development can get using CAST, the FDA now sees a way to deliver immediate gains across the organization and turn development into a predicable business process." ...

Application Development Projects: Automated Monitoring: Via Cast Software: US FDA and DTCC Select CAST’s Application Intelligence Platform to Provide Better AD Governance ...

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Tuesday, March 28, 2006

Software Projects Doomed From the Start; Blame the Stakeholders

OK, maybe this doesn't top the skateboarding dog (see yesterday's post), but here's an extremely compelling article from the Defense Acquisition University (DAU) on why most software projects are doomed to failure.

Thanks to PMForum for posting this in their news section.

The article states that most software projects come nowhere near their original baselines (although they may come closer to approved revised baselines). It says that stakeholders and the organizational environment, more so than lack of project management skills, bear much of the blame. Here's a quote:
"No amount of training in the technical skills of program management will overcome the simple truth that, as a PM, you cannot make people do what you need them to do. This is the root cause of many software-intensive program failures. Stakeholders often cannot agree on priorities, refuse to standardize business practices, take off on their own proprietary solutions, or simply refuse to participate in the program."
The article also says that the original plans are usually unrealistic to begin with, and underestimate the organizational challenges. It says we make matters worse by holding project managers accountable without giving them the necessary support to be successful.
"... Most expectations of contemporary programs are unrealistic. The cruel reality is that we train PMs and drop them in an organizational 'shark tank' that opposes many of the principles they have just absorbed in their training. Program managers often find themselves in a superfluous role, accountable, yet powerless. "
The article proposes a system of observing stakeholder behavior and rewarding and discouraging behavior as appropriate. Of course, an organization must recognize the problem and commit to doing something about it.

Senior leadership must be actively involved in fostering the changed behaviors. Otherwise, software projects will continue to be underestimated and mired in conflict, despite the best training, the best EPM tools, and the best processes.

I highly recommend reading the full article, "Irreducible Truths of Software-Intensive Program Management", by David Cottengim.

PMFORUM, Connecting the World of Project Management PMFORUM Breaking News: MOST SOFTWARE PROJECTS ARE DOOMED TO FAILURE ACCORDING TO PENTAGON PAPER

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Thursday, March 23, 2006

Microsoft Vista Project Management: Scope or Schedule Management ...

Microsoft struggles with Vista project management. Working the triple constraint, Microsoft adjusts scope and schedule - and, likely, costs are increasing as well. Article explores options for improvement, including ruthless schedule management, better requirements management, etc. ...

... "With Vista, Microsoft originally hoped to make major changes to the underlying code, adding in a new file storage mechanism called WinFS, along with all-new graphics and communications methods. It eventually had to pull out WinFS entirely and scale back several other architectural changes in order to make the project more manageable. " ...

Microsoft Vista Project Management: Scope or Schedule Management : Clouds over Redmond: Via ZDNet Australia ...

Microsoft Vista project management requires adjustments to scope and schedule ...

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Tuesday, March 21, 2006

Excel Magic for Project Managers

What's the most frequently used project management software?

I gave it away with the title. Yes, it's MS/Excel. And for project managers looking to make the best of Excel, whether for project schedules, budgets, metrics, or even simple issues lists, there are a surprising number of short-cuts and fancy things you can do. I just got a copy of This Isn't Excel, it's Magic, by Bob Umlas. It's quite a handy little book.

While I wouldn't say it's for someone who never used Excel before, it's not for tech-weenies either. It's a short book with extremely useful tips the average Excel user can benefit from. In reading through it, there were quite a few "Wow, I didn't realize you could do that" moments that can save quite a bit of time.

The best part is that these were all tips that made use of the basic product, not a bunch of fancy scripts. Also, most tips were no longer than a page or two--with pictures. I'd definitely recommend it for those looking for a quick way to get more out of Excel.

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Monday, March 20, 2006

SOA Service Oriented Architecture Governance: Software Enables ...

Flashline releases software enhancements that support full-cycle service oriented architecture SOA governance, by ensuring that policies are enforced across the lifecycle and that services align with the architecture. ...

... "Flashline, the leading registry/repository provider for SOA and software reuse, announced the immediate availability of Flashline for SOA 5.1, featuring new enhancements for governance and lifecycle management. Highlights of the new release include an enhanced policy management module, SOA starter patterns and an integration framework for enterprise systems management tools. " ...

SOA Service Oriented Architecture Governance: Software Enables: Via Flashline: Flashline Enhances Registry and Repository for SOA Governance and Lifecycle Management

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Tuesday, March 14, 2006

Has Agile Development Lost its Way?

According to Steve McConnell, chief software engineer at Contrux and a pioneer in the "rapid development" movement, Agile development has fallen short in several areas, straying from its original focus and becoming overly process and tool centric.

I know the original intent behind Agile was to focus on rapid iterations and frequent communication, but I wouldn't be surprised to see it distorted by organizations that miss the point (or that use it as an excuse to forego risk management).

The Scrum approach seems to me to still maintain the right focus, but only the most forward-thinking companies have been bold enough to adopt it (and are reaping the rewards accordingly).

Another point McConnell made was that one size does not fit all. He's right on there. We need to adopt the right approach for the situation at hand.

For more on McConnell's insights, read on...

Agile programming has fallen short, conference attendees told - Computerworld

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Monday, March 13, 2006

IT Strategy: Corporate Interests Can Influence Architecture and Career Path ...

Ancedotal evidence illustrates the impact of external forces when enterprise architecture transformation is being considered. Those forces can impact the architecture and the career path of those involved. Who said enterprise architecture wasn't risky business? Ethan Butterfield reports on the status of Massachusetts' Enterprise Technical Reference Model. ...

... "Without mentioning Microsoft by name, John Weathersby, executive director of the Open Source Software Institute of Oxford, Miss., said powerful corporate interests used their leverage to aggressively fight the state’s initiative. It demonstrates the lengths to which some will go to try to slow the adoption of open standards within public-sector IT environments, he said. " ...

IT Strategy: Corporate Interests Can Influence Architecture and Career Path: Via GCN: Loss of advocate Quinn doesn’t slow down state’s effort ...

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Monday, March 06, 2006

Records Retention: Not an IT Project ...

Records retention processes are becoming critical to an enterprise, as legal actions require ability to search and retrieve electronic records. Implementation of enabling software can be seen as an IT project, but effective records retention is a set of work process and practices that require cultural change to be successful. ...

... "A proper understanding and deployment of archiving skills and processes would address the problem and, in turn, ensure that record storage and retention is no longer an IT project but a compliance project using IT skills and resources. " ...

Records Retention: Not an IT Project: Via IT-Director.com: Greater discrimination about archiving

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Sunday, March 05, 2006

SAP CRM Projects: Barriers Acknowledged by SAP ...

In this article, SAP leader shares lessons-learned with SAP CRM implementation: the closer you get to the customer, the more different the requirements ... CRM software needs flexibility at the customer interface ... enterprise offerings are not flexible ... without early wins in the sales force and front-office, the workforce satisfies its requirements with other tools. ...

... "For many SAP customers, CRM adoption was scheduled in the second and third phases of an ERP project and by that time, customers were either worn out or not willing to undergo system disruptions ... " ...

SAP CRM Pojects: Barriers Acknowledged by SAP: Via SearchSAP: SAP acknowledges barrier to mySAP CRM implementations

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Thursday, March 02, 2006

PLM Market Consolidation: Formation Systems, Now MatrixOne ...

Consolidation in the product lifecycle management PLM software market... Formation Systems. Now, MatrixOne. What's UGS' next move?

... "Dassault Systèmes, a world leader in 3D and Product Lifecycle Management (PLM) solutions, and MatrixOne, Inc., a leading provider of collaborative PLM solutions for the value chain, jointly announced a merger agreement pursuant to which Dassault Systèmes would acquire MatrixOne for $7.25 per share in cash, representing a total transaction value of approximately $408 million. The proposed acquisition, which has been approved by both companies' Boards of Directors, is expected to be completed by the end of the 2006 second quarter, subject to customary closing conditions, including approvals by MatrixOne's shareholders and regulatory authorities." ...

PLM Market Consolidation: Formation Systems, Now MatrixOne: Via MatrixOne: Dassault Systèmes to acquire MatrixOne ...

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Monday, February 27, 2006

HP: Service Desk Asset Management Integration ...

On the heels of the acquisition, HP wastes no time in making progress on the Peregrine acquisition by integrating the Service Desk and Asset Management capabilities. Kudos to them. ...

... "Less than three months after closing the acquisition, HP has combined HP OpenView Service Desk and Peregrine's AssetCenter to provide customers with greater insight and control over their IT assets. ... Asset management enhances a chief information officer's ability to run IT as a service delivery business and to flip the ratio of IT spending between maintenance and innovation. "


HP: Service Desk Asset Management Integration: Via HP: HP Announces First Milestone in Peregrine Software Integration

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Sunday, February 26, 2006

Project Management Podcast; Hear About Best Practices

I'd like to thank The Project Management Podcast for mentioning PMThink in their latest episode, as well as a generous review of the two podcasts I had done to date. I must say I was impressed with the depth, breadth, and quality of their radio show.

My hats off to Cornelius Fichtner for pulling off such a professional and entertaining series, and for being a true pioneer in the project management podcasting arena. Here's some more info about his show...
The Project Management Podcast, a free "internet radio show", is hosted by Cornelius Fichtner, PMP and brings project management topics to beginners and experts. The show is an entertaining and educational mix of both current trends and best practices in project management. Using a podcatcher software such as iTunes or iPodder you can subscribe to the show and have it automatically downloaded to your MP3 player. No player? No problem! You can also just listen to the show on your computer speakers. Individual episodes and subscription links are available at http://pmpodcast.blogspot.com.
I highly recommend the show for those looking to broaden their project management horizons.

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Wednesday, February 15, 2006

Project Management: Microsoft Office Live Beta Now Available ...

Office Live Beta is now available to support collaborative project management in a software-as-a-service model ...

... "the Microsoft Office Live Collaboration service offers small businesses password-protected online workspaces (intranets and extranets). Capabilities include customer management, project management, sales and marketing management, employee management, and company administration, as well as password-protected internal shared sites to facilitate collaboration among employees, customers, suppliers and other business partners. " ...

Project Management: Microsoft Office Live Beta Now Available: Via Microsoft: Microsoft Launches Beta Program for Microsoft Office Live Services: Internet-based services include free Web site, domain name and e-mail accounts ...

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Tuesday, February 14, 2006

Mindmappping for Project Success

We frequently tout the benefits of mind-mapping software. Here's a good article from Projects@Work about how to use mind-mapping to facilitate idea generation, requirements definition, and scope refinement.

The article offers some examples and some links to mind-mapping software, including a free open-source product called Freemind.

Check it out...

http://www.projectsatwork.com/article.cfm?ID=229167

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Saturday, February 11, 2006

Open Source Project Management; Simple and Free

While organizations are spending more and more money on sophisticated project, program, and portfolio management software, let's not forget that there are some pretty nifty software products available for free.

Here's just one example, GanttProject 2.0, which has a decent user interface for Gantt-based schedules and resource management. There are many more such products at Sourceforge.net.

So, if you're looking for simple, but effective, ways to begin building project management capabilities but don't want to spend a fortune (or anything), check out the many Open Source products on the market.

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Wednesday, February 08, 2006

Microsoft on Scrum & Extreme Programming

One way Microsoft's development teams intend to deliver products to market faster is through the use of agile development methodologies, such as extreme programming and Scrum. You may have seen some of our many other blogs on Scrum.

David Treadwell, corporate vice president of the .Net Developer Platform group at Microsoft, said that while Microsoft welcomes the use of methodologies like Scrum, "we're not mandating them, but we're encouraging them..."

"The other is extreme programming—the concept where you might have two people working on a given piece of code and the idea is that two minds are better than one. Because you can find problems faster."

Scrum process can not only be used for developing applications, but also to test them for quality assurance sign-off.

Thanks to e-Week for the news. For more see:
Microsoft Lauds 'Scrum' Method for Software Projects

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