Strategic Execution

Should a role be dedicated to realizing the benefits of digitized business processes? Should this fall to the Chief Operating Officer, COO, if one exists? Ultimately, the role needs to drive adoption and ensure that business leaders are engaged. ...

... "Problems arise not so much from the technology as from the management challenges of driving the business-process changes once systems are in place. Installing and using companywide information-technology business processes requires cooperation and sharing of resources across businesses, regions and functions. " ...

Via WSJ: Role of SEO