Business Disruption Costs in Project Business Case

Emerson's CIO shares insights into the company's application portfolio, enterprise architecture, and IT project philosophy. As he points out, the business case financials should show the cost of business involvement in the IT project, so that a more realistic ROI can be understood. ...

... "People don't go and look at the real total cost of the IT project. Probably the biggest thing - and also the hardest to go and put into a spreadsheet, which is why it gets overlooked - is the business disruption. " ...

Via Wall Street Journal: Emerson Electric CIO Steve Hassell