The VOIP transformation project is relatively high-risk: newer technology, questionable scalability, increased cultural change, and impact to a critical business function: communications. J. Nicholas Hoover discusses the pitfalls of a voice-over-IP phone project
... "Anyone thinking a switch to a voice-over-IP phone system will be smooth and easy should remember Ruth Harenchar's ruby-red nail polish. At the Hobart West Group, where Harenchar is CIO, the company's VoIP project required tough decisions, like whether to spend money training existing IT staff or hire expensive consultants. It meant learning to live without certain common telecom features in order to get the savings the company wanted. And it involved helping employees through the culture shock of replacing the familiar ... " ...
Via InformationWeek | Voice-Over-IP | VoIP Gotchas ...
Here are some relevant references on VOIP implementations:
Via NetworkWorld: The ROI of VoIP
: "When it comes to VoIP, most network managers are satisfied that the technology works. The challenge is developing cost analyses: What will the new technology cost to roll out and support, and what benefits can companies expect to reap? "
Via NetIQ: VoIP in Action
: "OK, you've moved beyond the deployment stage of your VoIP project. Your first group of VoIP phone users are happy and you've got high levels of availability and call quality. Now what? In the management stage, you need to keep those users happy with consistent availability and high call quality. "
Managing VoIP Implementations Effectively
: "Voice over IP (VoIP) is the hottest telephony technology. Consumers and corporations are looking to reduce costs by deploying VoIP systems. The challenge, however, is that the technology is so new that few project managers have expertise in managing VoIP implementation. If you are interested in or responsible for implementing VoIP at your organization, this is the course for you. "
Labels: action, business-impact, change-management, cio-perspective, course, culture, decisions, information-technology, it-project, learning, project-cost, return-on-investment-roi, risk-management, training, voip