eBusiness Satisfaction Improves on Google Surge

Here is a pulse check on customer satisfaction in the American economy. In the automotive industry, American businesses fail to demonstrate leadership. However, in technology, Apple and Google are the pacesetters. ...

... "Customer satisfaction with the e-business category of websites surges 6% to an all-time high of 79.3, largely on the remarkable improvement of Google. After slipping behind Yahoo! for the first time last year, Google surged an unparalleled 10% to leave all rivals in its wake. Google's score of 86 sets a new standard for e-businesses and creates a formidable nine-point gap between its nearest competitor, Yahoo!, which fell 3% to 77. " ...

Via American Customer Satisfaction Index: Apple, Google Surge in Customer Satisfaction, PDF

M+A Integration Requires Technology Marriage

Here's some perspective on the Microsoft / Yahoo marriage. The integration of their cultures will be daunting. However, blending their technologies is likely to generate the most contention. This could be interesting to watch, if acquisition is consummated. Can the best of both companies survive? ...

... "A smooth integration also will not be a matter of simply swapping one set of software or hardware for another - though that is a daunting part of the task. It may hinge on changing deep-seated mindsets. " ...

Via New York Times: Merger View: